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Hello! If our support team advised that a refund is being issued, then it certainly will be. The process does take several days. Thank you for your patience.

Best regards,



I referred this issue to our support team (yesterday) - they should have already gotten back to you.

I am sure it will be cleared up if it has not been already.

Best regards,


The Voki Team


Bu sorunu destek ekibimize ilettim (dün) - zaten size geri dönmüş olmalıydılar.
Daha önce yapılmadıysa temizleneceğine eminim.
Voki Ekibi

If you wrote to support - they will surely respond & advise better than I can here, as they can lookup the specifics if needed.

But as a rule of thumb - problems during registration can be due to - 

a. You may already be registered. This could happen if you had a Voki account before, or if you started registration process before, but only went "half-way" - completing personal details but not the account setup. 

In such a case - choose the "login" option on the left to continue. (see image below)

b. possible technical issue due to numerous attempts 

Try clearing your browser cache or using a different browser.

c. we've seen issues related to automatic translation. I believe that all such issues have been corrected in the past - but it is always possible that there is a problem we don't know about. If you are using auto-page translation, try to turn it off during sign up, and see if it helps. Let us know if this is the case.

Good luck, 


The Voki Team

Please send a note to support & our team will help you out. 



Hi Sandra -

you would need to open the FX menu to select the "slow" effect.

Hope this helps.

Best regards


The Voki Team

Sure. Deactivate your Voki account (in your "my account" page), and you will not be charged.

Then go to sitepal.com and sign up for a Free Trial.

As you sign up - note that the first step is registration, if you use the same email you will be viewed as an existing user and unable to register (because you would be recognized from Voki). 

Spot the "existing user? login" link at the top and continue your sign up.

Hope this helps,


Kundesupport af UserEcho