Hi - 

Your best bet is to send us a note at sales@voki.com and we will get back to you and if appropriate coordinate a time for a call.

Best regards,

Gil

The Voki Team

Hello - 

What platform and browser are you using?  Can you try another browser on the same computer for comparison?

Please send us an email to support@voki.com - and our support engineer will help you out.

Regards,

Gil

Hello!

We're not seeing these issues. As a first step - and before investigating this further, I would suggest clearing your browser cache & cookies.

Here are simple instructions - https://www.refreshyourcache.com/en/home/

Sometimes old code get's mixed in with the new due to the browser's habit of caching portions of it. This can cause unexpected problems especially when updating or upgrading.

If you still see a problem after clearing your cache, please let me know & we will look into it further.

Best,

Gil

The Voki Team

Hello - 

You must set your account billing setting to "Automatic Billing" - and your annual account extended automatically when it was time for the license to renew.

We do send out automatic emails btw - you would have been informed, though sometimes emails end up in spam. 

Anyway - if you prefer we'll issue a refund and cancel your subscription.

Just send us a note at support@voki.com and we'll take care of that for you.

I do encourage you to take a close look at Voki - a lot has changed in the past year!  You may want to check it out.

Best,

Gil

Hi Arlene - please contact our support at support@voki.com and we will help you out.

We usually answer requests on the same day - but depending on time of day it might be the next day before we respond.

We will locate your account and take care of this for you never fear!

Regards

Gil

Yes - you may.

But please note that your presentations will play from your account only as long as your subscription is active.

What you can do is share the presentation with the buyer, with instructions to save to their account. 

That way - they import your presentation to their account, and there is no further dependency on your subscription.

Hope this makes sense,

Gil