Folks,
We're on it. Hope for a swift resolution & sincerely apologize for the inconvenience.
Gil
The Voki Team

Sorry to hear you both encountered problems
If you could provide your login email we will be able to look into it and see if we can help.
Or - if you prefer pls send a note to support@voki.com
Regards,
Gil

Barbie -
Voki works on any desktop & laptop computer, but at the moment not on mobile devices.
We are hard at work to provide a solution for mobile before long. Is the problem you are experiencing specific to mobile devices? If not - we should be able to help you quickly resolve.
Let us know
Regards
Gil

Hi Jannik,
Our QA ran a through review on all browsers on Mac and Windows - and were not able to recreate the problem.
Please send an email to support@voki.com and include the image as an attachment.
We want to try it with the original image file - that might help.
Regards
Gil

Your image worked for me - was able to upload no problem.
We're looking into it - will advise.
Gil

Hey - it works for me - just tried it.
Are you on Mac or PC? Can you post the image you are trying to upload?
Regards
Gil
Voki Team

Hi Michelle - 
We're not familiar with this problem - looking into it now.

Could you shoot a quick note to support@voki.com ? 
This will allow our support engineer to get more info about your account if needed.
Thanks,
Gil
The Voki Team

Thank you!!

Gil
The Voki Team 

Karla - 

As a Voki Presenter customer you may use the premium 3D characters (and all other premium characters) within your Voki Presentations. But this privilege does not extend to your Free Voki Scenes.

Due to popular demand we intend to change this and make the premium characters available everywhere for Voki Presenter and Voki Classroom customers.

This change will be applied in the coming weeks.

Thanks for your patience while we get this done.
Regards,
Gil
Voki Team