0
Fixed

Voki just loads forever and never plays

jhowerter 6 mánuður síðan updated by Gil Sideman 6 mánuður síðan 4

I tried both at work and at home, and the Voki never loads. I am trying to use this for a presentation, so if I could get the issue fixed ASAP, that would be great, thanks!

Under review

Hello! 

We are not aware of a general problem affecting Voki users.

For starters I suggest clearing your browser cache & cookies, and trying again. This sometimes helps.

Here's how - 

https://www.pcmag.com/article/333441/how-to-clear-your-cache-on-any-browser

If this does not resolve the problem - can you please share the presentation in which this problem is evident?

Select sharing options and choose the "copy URL" option and post it here.

If you are reluctant to share in a public forum - please send an email to support@voki.com and we will look into it asap.

Thanx!


+1

Hello -


Did clearing browser cache and cookies help? 

Please let me know if you still experience a problem. If so we will look more closely into it.


btw - our QA have performed some testing and were not able to recreate a problem.

Best regards,

Gil 

The Voki Team

Yes, I was able to fix it, thanks!