- Voki
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Errors
I can not effectively use the free version of Voki because of the ads blocking the choices
Answer
So sorry to hear that you are experiencing such a frustrating situation. Please try to clear cache from the browser : http://www.refreshyourcache.com/en/home Then try to Install free Adblock: https://adblockplus.org
If you'd like to contact us directly, please e-mail feedback@voki.com.
We are very sorry again for this inconvenience.
Regards,
The Voki Team
Voki displays ads on the sidelines (right and left, as marked in screenshot below) - these ads are provided through Google, and are vetted by our staff to be child appropriate.
In no way do these ads interfere with the content or functionality of the page - and we do NOT run any other ads.
So if you are seeing other "nuisance" ads, popups, etc. - those are not coming from us, but might be the result of an infection on your computer, which has nothing to do with Voki. A good way to clarify would be for you to try using Voki on another computer, and see if the experience is different.
Please let us know what you discover & please post screenshots of what you see so that we may advise further.
Gil
The Voki Team
ps.
btw - the paid Voki products do not display ads.
I totally agree. I cannot create any new avatars not edit the old ones. I can record, but I cannot save anything. This is what I see. I want to share this special message with my students, but I can't.
Hi Karen -
It seems from your screen shot images that the right ad is displayed just over the right most part of the editor, and the save button is hidden from view. This is obviously a problem. We will be investigating this and hopefully have a quick fix early next week.
Can you tell me which browser and platform you are using? that might help us recreate the problem and address it.
Stay tuned.
Gil
Karen -
We made a change that should fix this problem. We believe it should now work ok for you - but we can't be sure -
because we have been unable to recreate the problem.
Please clear your browser cache and try again and let me know if you still experience this problem.
Here's how:
https://www.refreshyourcache.com/en/home/
Best,
Gil
I believe the changes you made corrected the issue. I went into my Voiki account under Firefox (I also tried Chrome last week and had the same issue), and I was able to go in and update my recording. Thank you.
Customer support service by UserEcho
I believe the changes you made corrected the issue. I went into my Voiki account under Firefox (I also tried Chrome last week and had the same issue), and I was able to go in and update my recording. Thank you.