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Under review

Why is my Voki not playing on my website?

jennisenlucas 3 years ago updated by Gil Sideman 3 years ago 4

I have my Voki embedded on my Weebly-created website. It has been working fine for the past 5 years. Now, it won't load on my computer (or my students' laptops). We just get a spinning "loading" wheel. However, it works fine on my third grade students' iPads. This change seems to have happened within the past week. I have cleared and re-embedded it, with the same result. Any suggestions?

Under review

Hi -

Can you please post a link to your weebly page where the problem is evident?

We'd be very interested to examine the issue.

If you prefer - send the link to support@voki.come.

Thanks!

Gil


My website is www.park1elemlib.net. Thank you for helping!

Got it. I passed this along to engineering - I should have an answer for you by tomorrow.

Regards

Gil

Hi -

This issue has been resolved. We discovered that our Voki Avatar conflicted with other a 3rd party code that you used on your site. That's why it was not loading. We've updated our code to prevent this problem. Voki loads fine on your page now. Please take a look.

Regards,

Gil