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Fixed

Voki works at home but not school

Kim Landry 6 years ago updated by Sumit 6 years ago 3
I recorded a voki at home and tried to play it at school. It worked great at home. At school, it appears, but when I click on "play," nothing happens. The character doesn't move, and no sound is made. My sound does work on my school computer.
Hi Kim,

Can you try downloading Shockwave at: http://get.adobe.com/shockwave/
Then restart the computer and see if that solves the issue.

Thanks,
Eric
I took my school computer home, installed Shockwave, and restarted. It worked great. I brought the computer to school, and the same issue occurs. The character's mouth won't move and the sound won't come out. I am frustrated because this would make a great project for my students. Do you have another suggestion? Thanks.
Hi Kim,
Please check the internet speed with your school's IT department.
Also ask them to check Firewall settings.

Regards,
Sumit