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Hi - 

You can send an email to support at - support@voki.com and they will help you out.

In the meantime - try clearing your browser cache, or use another browser.

Regards

Gil

I see - thanks for the info, we will look into it.

Hi Lee - 

How did you create these Scenes? I'm curious because the Voki editor does not allow entering more than 900 characters (for paid account).  So how were you able to create Voki Scenes with longer text-to-speech audio?


Lee - 

The problem was that the text in those Voki Scenes was too long, longer than the 900 characters limit.


Moving forward please ensure that text longer than 900 characters is not entered.


We implemented a partial solution - if the audio is longer than 900 characters, it should not fail, but instead playback is being truncated to the closest word and the first 900 characters are spoken.

However if the input is much longer (over 1500 characters or so) then the Flash player generates a much longer request which fails to reach the server (browser limit.)  This explains the Voki scene that 'spins' forever.


Moving forward please prevent your input from exceeding 900 characters (225 for Japanese and Chinese).


Best,

Gil


Lee - 


I'll have an engineer look at it tomorrow and advise.


Curious - is there a reason you are using the deprecated Flash embed code (and not the standard HTML5) ?


Best,

Gil


Hi Molly -


Many of our voices automatically apply question inflection, when speaking a question.

In other cases, the question mark does impact the inflection (but not always).


Try for example the following texts- 

   "Is it up to us?" 

   "Do you like roses?"

Use the voice Julie or Beth or Bridget for example.

You will notice there is a difference when the question mark is present.


But you are right, the question mark only affects inflection in some cases not all.

I'm looking into it & will respond here if I have more information


Regards

Gil


Hi Helen - please send a note to support@voki.com and we will help you out. 
Regards, Gil

Привет, Хелен, пожалуйста, отправьте заметку на support@voki.com, и мы поможем вам.
С уважением, Гил

Yes you may, if it fits your needs. 


For training purposes we often find that our SitePal product is a better fit.


If you are looking to integrate the speaking character into your web based (non-video) content or application - SitePal offers a rich API which enables that.

If you are looking to integrate the speaking character into video tutorials, SitePal supports exporting Scenes as videos (requires special license)


If you are interested, or want to learn more send a note to sales@oddcast.com & we'll be happy to advise, or, just sign up for a free trial at - www.sitepal.com

Regards

Gil



Hello Mr Solomon, 


We work and test in Chrome all the time, and so do most of our Voki users and customers (it is the most popular browser) - and we are unaware of the problems you describe. I therefore tend to think that the problems you are experiencing are due to the configuration or settings in Chrome in your lab & school, or, possibly, restrictive firewall settings in your school.


As next steps I would suggest - 

a. try the same from home, just to compare, and prove that the problem is specific to school computers.

b. ask your school IT folks to help out - perhaps they can quickly pinpoint the issue.

c. ask your IT department to whitelist the follwing domains for the school:

*.oddcast.com  and  *.voki.com


if this advice does not help, please send us a note to support@voki.com - and one of our support engineers will schedule a time for a shared screen session where he might be able to advise further.


Let me know how goes,

Best,

Gil