Voki's community is here to let Voki, Voki Classroom, and Voki Presenter users provide feedback, such as Voki product ideas, praise, or other comments/ questions/ concerns. Although not every post here can be answered by a Voki representative, we do read and consider each and every post!
  1. Форум: Voki
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На рассмотрении

90 seconds on my mp3 audios

Jorge 5 лет назад в Voki Presenter • обновлен Gil Sideman 5 лет назад • 4

Hello,

I have the paid version, and I can´t upload audios between 60 and 90 seconds. But weeks ago, there was no problem. Is it a bug? If so, when will that be fixed?
Thank you.

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На рассмотрении

I have used Voki in the past on a platform that no longer supports flash player. Is there a way to save Voki in a different format.

keithd 5 лет назад • обновлен Gil Sideman 5 лет назад • 1
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На рассмотрении

Someone please contact the administrator at my school!!!

helena castelletti 5 лет назад в Voki Classroom • обновлен Gil Sideman 5 лет назад • 2

My school has paid for a voki subscription but we have not received passwords yet, nor can anyone access our subscription. Our administrator has tried to contact someone several times to sort out this problem, but has been unsuccessful so far. Would someone please make contact and sort out this mess. It is frustrating and a complete waste of our funds if we don't have access. Thank you.

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Отвечен

I HAVE BEEN TRYING FOR THREE WEEKS TO CONTACT VOKI TO NO AVAIL. Where are your customer care numbers?!?

Jennifer Gomez 8 лет назад в Voki Classroom • обновлен Gil Sideman 4 года назад • 8

Please let me know how I can get in touch with a real person at Voki who can help me.

Ответ
Gil Sideman 6 лет назад

Hi Jennifer -


For paid customers the 'contact us' form is in the Support section.

We do not provide a phone # but offer free and unlimited email support to our customers.


I am a real person at Voki - how can I help you?

Gil


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На рассмотрении

Instuction panel blocking tools

Woombye 9 лет назад • обновлен Gil Sideman 9 лет назад • 2
The students cannot access the customise options because an instruction panel is in the centre of the webpage. Can it be aligned to the right of have a minimise or close option please?
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Завершен

Emailing Voki videos not working

Anita Amelia Devine 10 лет назад в Voki FAQs • обновлен Eva 10 лет назад • 2
I have the free version of voki. I tried emailing my completed videos to two different email addresses under two servers and am not receiving the email. I checked my spam folder as well. It is not there either.
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Отвечен

automatic billing

Shule 10 лет назад в Voki Classroom • обновлен Eva 10 лет назад • 4
I tried the trial version of voki classroom, I had heard about the application and was really eager to use in my school. I entered my credit card info and the automatic inoice was showing that I was charged for $0 for 15 days. Then my bank sent me a text message that I was charged.
I am really sorry to have had such a bad start to your website. Do you really think that you can keep a sustainable number of clients by making such mistakes??

I would like to have an immediate refund please. I will use the trial version for 13 more days and then I will decide according to my experiences with my students, regardless of this bad experience.

My username is shuleozcan@hotmail.com

Regards

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На рассмотрении

Why can't I view my Vokis? and why can't publish them or create new ones?

Rosa Del Vento 9 лет назад • обновлен Gil Sideman 9 лет назад • 2
I created some Vokis in November and in January. They were trials. Now I would like to learn how to embed them onto the school website, but I can't even view them anymore. Could you, please, help?


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