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Hi Sumit and Gail,

I have cleared the cache and adobe is fine but I will do it again to double check. I have also tried using my other computer, which is an iMac and the same thing is happening. I am able to record, it plays back in the record window but when click save and rename the file it will not play in the avatar window. The audio appears to be recorded as the grey bar underneath the record button reads playing but there is no sound. This is exactly the same with my Macbook and my iMac.

I am doing a uni course and need to record at least 5 Voki's, my first one recorded without issue, so i am very confused why it is not working. Also my lecturer has said that no one else in the course has experienced the same thing.

Do you have any more ideas what may be causing the problem?



Hi Gil, I am using the built in mic. I have completed one recording without problems, it's subsequent recordings which are not saving. My process is Create (tab) > Give it a voice > Record with Microphone - plays back fine > save - then the recording disappears every time. Nothing but my first recording in My Voki tab. I am on Mac and have tried with Safari and Firefox - same on both. Thanks