Hi Karyn,

First you will need to update Adobe Shockwave Player. Then, please clear the cache-cookies from your browser. After that, just restart your computer!

Hi Jill,

You have to remove the instructions on the template before you upload! If you are still having problems, send an email to support@voki.com.

The Voki Team

Hi Marcella,

Thank you for the suggestion! We will definitely have that as one of our future updates, so be sure to be on the look out for it!

Best,
The Voki Team

Hi Maggie,

First, please double check how many student accounts were created by going into the My Account tab. If the number of student accounts have increased, you may have already uploaded your list to the account!

If you're still having problem after this, just send an email along with the .xls file to support@voki.com!

Best,
The Voki Team

Hi Greg,

Can you please tell me what error message you are seeing?

First, please double check how many student accounts were created by going into the My Account tab. If the number of student accounts have increased, you may have already uploaded your list to the account.

Best,
The Voki Team

Hi Michelle,

Thank you for your suggestion for Voki Classroom!

You can create multiple lessons within one class but other students who are assigned to the class will be able to view it. You can always rename the new lesson to "Jack and Jill" or "Hydra group" so that your students will know it's for them!

Hi Jenn,

When you signed up for the free trial, you already entered your credit card information. It will automatically charge your credit card after your free trial ends and your account will be extended for the 1 year subscription!

Best,
The Voki Team

Hi Loretta,

You're not able to publish that character because it is a Voki Classroom character. It can only be used by Voki Classroom users. Check out this blog post for more information!

http://blog.voki.com/2012/07/16/featu...

Best,
The Voki Team

Hi Martha,

To view your students' Vokis, you need to have Adobe Shockwave Player installed on your computer. Here's the link to it: http://get.adobe.com/shockwave/!

Best,
The Voki Team

Hi Kate,

Thank you for the suggestion!

This feature is on our possible list of future updates! So be on a look out for it! Although we don't have this feature, we do have a way around it! Check out this blog post that we have on how to "copy" a Voki: http://blog.voki.com/2011/05/12/how-t...

Best,
The Voki Team