I appreciate your quick response, and would have appreciated an answer like this a couple weeks ago. I will check back in, because I could really use this resource for my classes, but am disappointed that it took two weeks to get an answer or response on what is apparently a big issue.

its been long enough now, I'd like to request a refund on the money I spent to have access to this for a year. Unless the problem is that NO ONE who purchases presenter has access to the upgrade options, you could have at least offered to close this account and let me start a new one. I'd like my money back and I'll find another resource.

Any update on this yet?