Hi Shule,

The charge you see on your credit card is an authorization check. You were not actually charged, but a pending transaction appeared on your card to check if sufficient funds are available. But we truly have no control over the authorization check process. Please note that the funds will be released within 3-5 business days but this really depends on the credit card and bank!

Best,
Eva D.
The Voki Team

Hi Susan,

I would love to look into this issue for you. Can you let me know the email that you are registered with?

Best,
Eva D.
The Voki Team

HI Bill,

You will still have access to your students' Vokis after the subscription trial ends, but you won't be able to edit them.

Best,
Eva D.
The Voki Team