Hi Diana and Chris,
So sorry to hear that you are experiencing such a frustrating situation. Please try to clear cache from the browser : http://www.refreshyourcache.com/en/home Then try to Install free Adblock: https://adblockplus.org

If you'd like to contact us directly, please e-mail feedback@voki.com.
We are very sorry again for this inconvenience.
Regards,
The Voki Team