I'd like to know more about the environment that might help explain the problem.
* What platforms/browsers are the students using ? (for example - Mac/Safari )
* are they using the school's network or connected to it? or are they using their home computer ?
If the school network, the problem might be the result of the school's security settings - your School IT may need to open access to our domains.
Let me know,
Issue has been fixed. Please check.
You may need to clear your browser cache.
A quick update -
this will not be resolved today, hopefully tomorrow.
We just became familiar with it.
We'll be looking to address this issue asap - hopefully today.
Apologies for the inconvenience.
Voki Presentations are designed to auto-play the Voki character when a slide is entered.
Thus it was deemed best not to auto-play a video, if a video is embedded in the page.
The video will play (of course) when you click the play button in the video.
I hope this helps. Regards,
The Voki Team
Hello! If our support team advised that a refund is being issued, then it certainly will be. The process does take several days. Thank you for your patience.
Customer support service by UserEcho