Thanks for your feedback!
We'll look into the presentation issues you raised.
Separately - you raised the issue of Voki not loading, or taking a long time to load. Is this also related to Voki Presenter?
Or if not - where in the Voki program exactly does it happen?
Can you provide a link or screenshot?
If we can understand how to recreate the problem - we'll be able to address it.
If you prefer send the information via email to firstname.lastname@example.org to be forwarded to me.
All the best,
The Voki Team
If you are having difficulty - please contact our support at: email@example.com
Hi Lynda -
The problem has been fixed.
Apologies for the inconvenience this has caused.
Please let us know if you encounter any further issue.
as noted - we have what we need for the moment. We see the problem. On it.
and yes, of course it should work on Mac.
We've been able to recreate the problem & are looking into it now. It is not necessary to have a session with Gurpreet.
I'll follow up with more information asap.
Gurpreet is reaching out to you now to schedule a screen share session so he can see the problem.
Our QA team has also been asked to review.
Please tell me:
* Does this also happen to you or to students from their homes? or only at the school
* does the recording fail only when it is long? how long? or does it always fail?
* any specific browser or type of computer used when it fails?
We're looking into it. Can you tell me if there's a certain length of audio recording that works - or does it always fail?
Which platform and browser are the students using? Are they on Mac? Any additional information will be helpful.
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