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Hello - 
might be best to contact support@voki.com & provide more info. Would be great to receive a link to the Voki Scene - where we can hear the audio in question. Also - how did you record, by microphone? by phone? How long is the audio?
Mark - 
When you sign up for Voki Classroom or Voki Presenter, you are asked for a credit card for automated billing.which you can cancel anytime. Any customer who is no longer using the product, that was billed in error, will always have their subscription refunded. 
Sorry about any inconvenience this may have caused.
Regards
Gil
The Voki Team
Jennifer - 
This feature is coming. We can't do everything at once unfortunately - we are a small team. 
Thank you for your patience!
Gil
Voki Team


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