Your comments

Hi All -

As part of the update to Voki 2.0 we've introduced many new capabilities (including for free users) and we've also restricted some features to paid customers. Among these features were the advanced publish & share features.

I apologize sincerely for the inconvenience this has caused - but to make Voki sustainable and ensure its continued existence we need to charge for more than we have been.

Thanks for your support & understanding - and I hope you will consider a paid subscription.



Hi -

We've made an update to the site which fixes problems with publishing/sharing Vokis using non-English text-to-speech.

Please try again & confirm it works for you.



Hi Guys -

thanks for bringing this to our attention.

We're looking into it and hope to have a solution before long.



The Voki Team

Hi Anna -

You bring up two issues.

1. Embedding into eportfolios -

With Voki 2.0 we've deprecated the use of Flash for Voki playback - and rely instead on HTML5 and Javascript (because browser support for Flash has been in decline).

However - we have heard from many Voki customers that the previous (now deprecated) embed code functioned better for them. This is apparently because some sites refuse to allow Javascript.

Consequently we are looking to restore the previous embed code as an option. This may take several days to complete.

2. TTS not working on playback -

Problems that were described by other posts on this forum last week have since been resolved. We are not aware of any remaining problem with TTS.

Would be helpful to see an example. Can you publish a link to your Voki Scene where the problem is evident? We'll take a look and advise.



Nagwa - After consulting with our support engineers I've been advised that your presentation contents have been restored. Let us know if additional problems are noticed.



Nagwa -

I don't have a good answer for you.

With the launch of the new Voki 2.0 site we have been looking at several anomalies & problems - most of them have been fixed, but this issue is not among them because we have not been able to reproduce the problem.

Our QA folks have been trying today to recreate this issue without success.

Our engineering will look at this tomorrow to see if they can locate your data.

If we can't locate your presentation content - there may be no recourse but to recreate it.

In the meantime I recommend to duplicate your presentation each time before editing.

We'll be looking at this further tomorrow.



Hi Christina -

Your embed code contains a part that reads -


please change that to


and try again - and please let me know if this worked.



Hi Christina -

What are you trying to do and what exactly is not working?

Please provide additional information.


Hi Jennifer -

For paid customers the 'contact us' form is in the Support section.

We do not provide a phone # but offer free and unlimited email support to our customers.

I am a real person at Voki - how can I help you?