Hi Christina -
What are you trying to do and what exactly is not working?
Please provide additional information.
Hi Jennifer -
For paid customers the 'contact us' form is in the Support section.
We do not provide a phone # but offer free and unlimited email support to our customers.
I am a real person at Voki - how can I help you?
We looked into it - we see student login working correctly.
Students should type their usernames into the email field - they do not need to provide an email
Let me know if that does not work for your students.
We can only do our best.
I hope that when this is corrected you will take a few minutes to appreciate all that is new and exciting about the updated Voki site.
Hi Melzitta -
The new update affected only scenes using recorded audio.
We expect to have a fix sometime tomorrow.
If you can't wait - please use Text-To-Speech audio - which works fine.
Very sorry for the inconvenience this has caused.
Hi Melzitta -
We're looking into it.
With the introduction of the new site we are facing several unexpected problems.
Thanks for your patience...
Hi Michelle -
Can you post a link to your Voki?
when you click on "Share" - you will see thta one of the share options is a link.
grab that link and post it here if you would - we could then review and advise.
Please post the direct links (permalinks) to your Voki Scenes - and we'll take a look right away.
To get the direct link to your scene -
* goto "My Voki"
* select the Scene by clicking on the image of that Scene
* click the button "Publish Your Voki"
* right in the middle you will see "Copy this Permalink" - copy that link and post it here for us to review.
Please send a note to email@example.com and we will look into it and clear it up for you.
Customer support service by UserEcho