Hi Christina -

What are you trying to do and what exactly is not working?

Please provide additional information.

Thanx!

Hi Jennifer -

For paid customers the 'contact us' form is in the Support section.

We do not provide a phone # but offer free and unlimited email support to our customers.

I am a real person at Voki - how can I help you?

Gil

Hello -

We looked into it - we see student login working correctly.

Students should type their usernames into the email field - they do not need to provide an email

Let me know if that does not work for your students.

Gil

We can only do our best.

I hope that when this is corrected you will take a few minutes to appreciate all that is new and exciting about the updated Voki site.

Regards

Gil

Hi Melzitta -

The new update affected only scenes using recorded audio.

We expect to have a fix sometime tomorrow.

If you can't wait - please use Text-To-Speech audio - which works fine.

Very sorry for the inconvenience this has caused.

Regards,

Gil

Hi Melzitta -

The new update affected only scenes using recorded audio.

We expect to have a fix sometime tomorrow.

If you can't wait - please use Text-To-Speech audio - which works fine.

Regards,

Gil

Thanks!

We're looking into it.

With the introduction of the new site we are facing several unexpected problems.

Thanks for your patience...

Gil

Hi Michelle -

Can you post a link to your Voki?

when you click on "Share" - you will see thta one of the share options is a link.

grab that link and post it here if you would - we could then review and advise.

Thanx

Hi -

Please post the direct links (permalinks) to your Voki Scenes - and we'll take a look right away.

To get the direct link to your scene -

* goto "My Voki"

* select the Scene by clicking on the image of that Scene

* click the button "Publish Your Voki"

* right in the middle you will see "Copy this Permalink" - copy that link and post it here for us to review.

Thanx!

Hello -

Please send a note to support@voki.com and we will look into it and clear it up for you.

Regards,

Gil