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can you post a screenshot please?

That would be really helpful



Thanks for the detailed explanation.

Looking into it.

Emma - We tested the various methods for adding audio to Voki and did not encounter any problem.

Please clear your browser cache (this helps sometimes) and try again.

If you still see a problem - please send a note to support@voki.com and include additional information - how are you adding audio, platform & browser you are using (mac/win), precise steps leading up to the problem, screenshots would be helpful - and we will look into it and advise further.



Hi Emma -

What method did you use to create your audio?

did you use Text-To-Speech, record by Microphone or record by phone?

Hi -

Please send a note to support@voki.com and we'll sort it out for you.



The Voki Team

Hi Karin -

How can we help?

Debi -

Please send a note to support@voki.com - and include a link to your Voki Scene that fails to load - we'd love to take a look.



The Voki Team

Hi Claudio -

please send a note to support@voki.com and we will take care of it for you.

Take care,


The Voki Team

Seems like you just did (post)

what seems to be the problem?

Hi Lanise -

I'm sorry you lost access to your favorite avatar!

There is no simple technical way to enable the (now premium) avatar for your free account.

But if you send us your email we will upgrade you up to a complementary Voki Presenter account that will enable you to access your avatar. Also - you might enjoy Voki Presenter :-)

Please send to support@voki.com - and reference this thread.



The Voki Team

Сервис поддержки клиентов работает на платформе UserEcho