Hi -

This problem has been fixed.

Please let me know if you still see a problem.

Apologies to all affected.

Gil

Saving a Voki as an MP4 Video is not supported by the Voki site.

Gil

-------------------

Zapisywanie voki jako MP4 Video nie jest obsługiwany przez stronę voki.

This functionality has been added - in your "My Voki" page - when you hover over the name of a Scene, you will see a small 'edit' icon - click on it to rename your Voki Scene.

Happy naming to all!

A quick follow up - we have since confirmed that there was indeed a problem with the billing process in the first 3 weeks after the launch of the new Voki site. We were charging our customers on signup (instead of after the 15 day free trial) - this issue was fixed and is no longer a problem.

Apologies to anyone who was affected. Anyone asking for a refund for any reason will of course be refunded per our 30 day money back guarantee policy (regardless of whether they were affected by this problem).

Regards

Gil

Hi Shlomit -

We would love to hear more about this issue so that we might diagnose and assist.

Please provide more info, thanks!

Shlomit -

We looked into it and we were unable to recreate the problem.

We tried signing up for Free Voki from both Chrome and Firefox browsers, creating a Voki character and sharing it via email and permalink (copy URL). Everything worked as expected.

When you say that your students were not able to publish and share - what did they see when they tried to share/email their Voki? in what way was sharing prevented?

btw - login is not required for basic sharing such as email and copyURL.

Please send a note to support@voki.com with more detailed information that would allow us to look into it further. Include the email you used to sign up, as well as your browser and platform (mac or pc).

and anything else you can think of that will help us recreate the problem.

Regards,

Gil

Hi Shlomit -

Very sorry about the inconvenience.

We're looking into this problem right now.

Will advise.

Gil