Seems like you just did (post)
what seems to be the problem?
Hi Lanise -
I'm sorry you lost access to your favorite avatar!
There is no simple technical way to enable the (now premium) avatar for your free account.
But if you send us your email we will upgrade you up to a complementary Voki Presenter account that will enable you to access your avatar. Also - you might enjoy Voki Presenter :-)
Please send to email@example.com - and reference this thread.
The Voki Team
Customer support service by UserEcho