Hi Jennifer -
For paid customers the 'contact us' form is in the Support section.
We do not provide a phone # but offer free and unlimited email support to our customers.
I am a real person at Voki - how can I help you?
We looked into it - we see student login working correctly.
Students should type their usernames into the email field - they do not need to provide an email
Let me know if that does not work for your students.
We can only do our best.
I hope that when this is corrected you will take a few minutes to appreciate all that is new and exciting about the updated Voki site.
Hi Melzitta -
The new update affected only scenes using recorded audio.
We expect to have a fix sometime tomorrow.
If you can't wait - please use Text-To-Speech audio - which works fine.
Very sorry for the inconvenience this has caused.
Hi Melzitta -
We're looking into it.
With the introduction of the new site we are facing several unexpected problems.
Thanks for your patience...
Hi Michelle -
Can you post a link to your Voki?
when you click on "Share" - you will see thta one of the share options is a link.
grab that link and post it here if you would - we could then review and advise.
Please post the direct links (permalinks) to your Voki Scenes - and we'll take a look right away.
To get the direct link to your scene -
* goto "My Voki"
* select the Scene by clicking on the image of that Scene
* click the button "Publish Your Voki"
* right in the middle you will see "Copy this Permalink" - copy that link and post it here for us to review.
Please send a note to firstname.lastname@example.org and we will look into it and clear it up for you.
The advertising is the result of malware on your computer.
We do not use ads that cover the surface of the product and interfere with product features (and paid customers & their students see no ads at all).
The best solution is to install Ad Blocker - it's free and will solve the problem for you.
The Voki Team
Customer support service by UserEcho