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Hello - 

You must set your account billing setting to "Automatic Billing" - and your annual account extended automatically when it was time for the license to renew.

We do send out automatic emails btw - you would have been informed, though sometimes emails end up in spam. 

Anyway - if you prefer we'll issue a refund and cancel your subscription.

Just send us a note at support@voki.com and we'll take care of that for you.

I do encourage you to take a close look at Voki - a lot has changed in the past year!  You may want to check it out.



Hi Arlene - please contact our support at support@voki.com and we will help you out.

We usually answer requests on the same day - but depending on time of day it might be the next day before we respond.

We will locate your account and take care of this for you never fear!



Yes - you may.

But please note that your presentations will play from your account only as long as your subscription is active.

What you can do is share the presentation with the buyer, with instructions to save to their account. 

That way - they import your presentation to their account, and there is no further dependency on your subscription.

Hope this makes sense,


Elina - it is possible that this is an issue that should be directed at moodle.

I don't know how they handle uploaded URLs - but it is possible that they cache the data.

Ask them.

Another possibility is that the data is cached by your browser.

Next time you make a change, if you notice the same problem, please try to clear your browser cache on your device - see instructions here - 


Let me know how goes.



Hi Elina,

To answer your question: It should not take any time for the URL to be updated when you save a presentation.

I'm glad you were able to resolve. But we are still unclear about what happened. Our support engineers ran through the scenario you described and were not able to recreate a problem.

If you (or anyone else) could clarify how to reproduce the problem, we would be happy to look into.

Best regards,


We're looking into it - I'll get back to you in a day or two with more info,

Сервис поддержки клиентов работает на платформе UserEcho