Hi Karen -
It seems from your screen shot images that the right ad is displayed just over the right most part of the editor, and the save button is hidden from view. This is obviously a problem. We will be investigating this and hopefully have a quick fix early next week.
Can you tell me which browser and platform you are using? that might help us recreate the problem and address it.
Your best bet is to send us a note at email@example.com and we will get back to you and if appropriate coordinate a time for a call.
The Voki Team
What platform and browser are you using? Can you try another browser on the same computer for comparison?
Please send us an email to firstname.lastname@example.org - and our support engineer will help you out.
We're not seeing these issues. As a first step - and before investigating this further, I would suggest clearing your browser cache & cookies.
Here are simple instructions - https://www.refreshyourcache.com/en/home/
Sometimes old code get's mixed in with the new due to the browser's habit of caching portions of it. This can cause unexpected problems especially when updating or upgrading.
If you still see a problem after clearing your cache, please let me know & we will look into it further.
The Voki Team
You must set your account billing setting to "Automatic Billing" - and your annual account extended automatically when it was time for the license to renew.
We do send out automatic emails btw - you would have been informed, though sometimes emails end up in spam.
Anyway - if you prefer we'll issue a refund and cancel your subscription.
Just send us a note at email@example.com and we'll take care of that for you.
I do encourage you to take a close look at Voki - a lot has changed in the past year! You may want to check it out.
Servicio de atención al cliente por UserEcho
We made a change that should fix this problem. We believe it should now work ok for you - but we can't be sure -
because we have been unable to recreate the problem.
Please clear your browser cache and try again and let me know if you still experience this problem.