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Hi Beverly - 

Our engineers have determined that one of the images you used (one of the nvidia logos) exposed a problem in our presentation format. 

We believe the problem was due to entering the image data as text in the URL field.

Instead - please add select image as a file from your desktop.

I attached the same image as a png file - download it to your computer, and add it to your presentation and it will work fine.

The two presentations that you already created will have to be recreated I'm afraid.

Let me know if you still see a problem.

Best regards,


Hello Malissa - 

Your note followed closely the release of our new Voki Editor which may have been the reason you saw a problem. Although we were not able to see the same problem, we have since deployed a number of updates to address several peripheral issues, as well as making the "Save" button more prominent. 

We are not aware of any open issue or problem at this point. Please let us know if you are still experiencing this problem.

Best regards,


Hello Roxann -
We want to help! 

Please send a note to support@voki.com and one of our support engineers will look into it and advise. 

Best regards,


Hello Malissa - 

I am sorry your students are experiencing a problem.

We looked into it - and we are not seeing this problem in student accounts.

This is unusual.

Can you please send a quick note to our support team at support@voki.com - and let us know what your email/login is ?

We will then be able to review this issue in your account & advise further.

Thank you, 


The Voki Team.


The video does not play when you are editing the presentation - but when the presentation plays/runs.

Play the presentation to see the video play.

Hope this helps,


The Voki Team