Hi Manuela -
I'm marking this issue as completed as I've not heard back.
Let me know if I can further assist.
Hello Elina -
I believe you are referring to what we call the Gallery Image
The Gallery Image is intended to be a wide panoramic image - and as such has wide aspect ratio.
The recommended dimensions are displayed - 1500 x 470
If an image is selected that has different dimensions - we automatically position it to cover the entire area, without any distortion - that means that portions of the image are truncated. This can work well in some cases - but may not be ideal in other cases.
To avoid that, you can provide an image with the indicated dimensions - such an image will appear in its entirety.
Hope this helps,
The Voki team
Did clearing browser cache and cookies help?
Please let me know if you still experience a problem. If so we will look more closely into it.
btw - our QA have performed some testing and were not able to recreate a problem.
The Voki Team
We are not aware of a general problem affecting Voki users.
For starters I suggest clearing your browser cache & cookies, and trying again. This sometimes helps.
Here's how -
If this does not resolve the problem - can you please share the presentation in which this problem is evident?
Select sharing options and choose the "copy URL" option and post it here.
If you are reluctant to share in a public forum - please send an email to email@example.com and we will look into it asap.
I can only surmise that your school firewall is preventing access.
You can verify that is the case by accessing from a computer outside your school network.
Please contact your school IT and ask them to whitelist -
Once this is done - it should work fine.
Customer support service by UserEcho