Ihre Kommentare


This functionality has been added - in your "My Voki" page - when you hover over the name of a Scene, you will see a small 'edit' icon - click on it to rename your Voki Scene.

Happy naming to all!



A quick follow up - we have since confirmed that there was indeed a problem with the billing process in the first 3 weeks after the launch of the new Voki site. We were charging our customers on signup (instead of after the 15 day free trial) - this issue was fixed and is no longer a problem.

Apologies to anyone who was affected. Anyone asking for a refund for any reason will of course be refunded per our 30 day money back guarantee policy (regardless of whether they were affected by this problem).

Regards

Gil

Hi Shlomit -

We would love to hear more about this issue so that we might diagnose and assist.

Please provide more info, thanks!

Shlomit -

We looked into it and we were unable to recreate the problem.

We tried signing up for Free Voki from both Chrome and Firefox browsers, creating a Voki character and sharing it via email and permalink (copy URL). Everything worked as expected.


When you say that your students were not able to publish and share - what did they see when they tried to share/email their Voki? in what way was sharing prevented?

btw - login is not required for basic sharing such as email and copyURL.


Please send a note to support@voki.com with more detailed information that would allow us to look into it further. Include the email you used to sign up, as well as your browser and platform (mac or pc).

and anything else you can think of that will help us recreate the problem.

Regards,

Gil

Hi Shlomit -

Very sorry about the inconvenience.

We're looking into this problem right now.

Will advise.

Gil



Hi Michelle -

We're not going anywhere and we'll take care of you & provide a refund no worries.

I think there may have been a problem with the form on the new/updated site. We've received other such complaints.

please write a note to support@voki.com and post again here if you don't hear from us in 24 hours (but you will!)

Regards,

Gil


ps.

it is not necessary to contact support to cancel - any customer can cancel auto-billing in their account (go to "my account" at top right menu).

by cancelling auto billing you prevent future billing and allow your account to expire at the end of it's license term.

If you do so during the Free Trial period you will not be charged and your account will expire at the end of the free trial.


Hi Lena -


Due to your feedback and feedback from many others we have added a semi-transparent "play button" and "volume control" to the Voki editor.
This play button will be visible only when using the older deprecated embed code.
When using the new embed code you will see the new 'standard' play button which appears only when the cursor rolls over the Voki character.

Note: this will only work on newly created scenes - so please create a new Voki Scene to see it.


The colored "players" that were used in Voki 1.0 have been removed as part of the recent update.
We removed them for several reasons -
1. they are implemented in Flash - and Flash is no longer fully supported with the default settings of some browsers. It is also not supported on mobile devices. So we are moving away from Flash.
2. they were not able to support dynamic resizing for different dimensions (also called "responsive design"). With the Voki 2.0 site you may choose any dimensions for your Voki when embedding it, and the Voki automatically adapts to the screen dimensions when played (for example on different mobile devices).
3. they were hiding too much of the Voki Scene area - we thought that was not so great.

For all these reasons - Voki 2.0 introduced a new playback scheme that did away with the multi-colored players. But as noted above we did restore a semi transparent player for use with the "old" embed code for users who prefer to use it.


Please let me know if you find this helpful.
Regards
Gil



--------------------------

Привет Лена -
Благодаря вашей обратной связи и обратной связи от многих других, мы добавили полупрозрачный "кнопку воспроизведения" и "регулятор громкости" в редакторе Voki.
Смотрите пример здесь -
Эта кнопка воспроизведения будет виден только при использовании более старый устаревший код.
При использовании нового код, вы увидите новую кнопку 'стандартный' Play, которая появляется только тогда, когда курсор катится по характеру Voki.

Примечание: это будет работать только на вновь созданные сцены - поэтому, пожалуйста, создайте новый Voki сцену, чтобы увидеть его.


Окрашенный "игроки", которые были использованы в Voki 1.0 были удалены в рамках последнего обновления.
Мы удалили их по нескольким причинам -
1. они реализованы в Flash - и вспышка больше не полностью поддерживается с настройками по умолчанию некоторых браузеров. Он также не поддерживается на мобильных устройствах. Таким образом, мы уходим от Flash.
2. они не были в состоянии поддерживать динамическое изменение размеров для различных размеров (также называемый «адаптивный дизайн»). С 2.0 сайта Voki вы можете выбрать любые размеры для вашего Voki при вложении его и Voki автоматически адаптируется к размерам экрана при воспроизведении (например, на различных мобильных устройствах).
3. они скрывались слишком много площади Voki сцены - мы думали, что была не столь велика.
По всем этим причинам - Voki 2.0 ввел новую схему воспроизведения, которая покончила с разноцветными игроками. Но, как было отмечено выше, мы сделали восстановить Полупрозрачный плеер для использования с "старой" Встроить код для пользователей, которые предпочитают использовать его.
Пожалуйста, дайте мне знать, если вы найдете это полезным.
С уважением
Гил


Hi Lena -

Thanks for sharing these details & for your kind words. We are looking into it.

Regards

Gil