Hello!

You can download an mp4 voki video from the Voki mobile app.

Once downloaded - you can add close captions with any video editor. 

Best regards,

Gil

The Voki Team

Envíe una nota a nuestro equipo de soporte a: support@voki.com y lo ayudaremos.

Atentamente,

Gil

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Please send a note to our support team at: support@voki.com and we will help you out.
Best regards,
Gil

Hello John - 

Please send a note to support@voki.com - and let us know which email address is used as your Voki login.

That would enable our support engineers to identify your account and advise.

Best regards,

Gil

The Voki Team

Open the settings menu at top right - where your name appears.

In that menu - you will find the "my account" page.

For school accounts - the page is named "account info".

Go to that page, and you will see an "Active" switch, next to "Account Settings".

It is the topmost option on the right hand side.

Best regards,

Gil

THe Voki Team

Hello!

I checked in with our support - they've told me they've responded to you. 

Was their response helpful?

Is the issue resolved?

Regards

Gil

Hello!
Please send a note to support@voki.com & we will help you out.

Please let us know what platform/browser you are using.

Regards

Gil

The Voki Team

Hi Raul - 

Please try to clear your browser cache - that should resolve it.

Best regards,

Gil