Hello!

If you are using your account continuously - your Voki content (and links to that content) will remain in working order indefinitely. 

Voki accounts, whether Free, or expired paid accounts, that have been abandoned, will be recycled after 2 years. This means that their content will be cleared to make room for active users.

Hope this helps,

Gil

The Voki Team

> How can I recover a deleted voki?

I'm sorry to say that it is not possible to recover content that has been deleted.

I wish I could be more helpful.

Regards,

Gil

The Voki Team

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> ¿Cómo puedo recuperar un voki borrado?
Lamento decir que no es posible recuperar el contenido que se ha eliminado.
Desearía poder ser más útil.
Saludos
Gil
El equipo de voki

Hello!

You can download an mp4 voki video from the Voki mobile app.

Once downloaded - you can add close captions with any video editor. 

Best regards,

Gil

The Voki Team

Envíe una nota a nuestro equipo de soporte a: support@voki.com y lo ayudaremos.

Atentamente,

Gil

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Please send a note to our support team at: support@voki.com and we will help you out.
Best regards,
Gil

Hello John - 

Please send a note to support@voki.com - and let us know which email address is used as your Voki login.

That would enable our support engineers to identify your account and advise.

Best regards,

Gil

The Voki Team

Open the settings menu at top right - where your name appears.

In that menu - you will find the "my account" page.

For school accounts - the page is named "account info".

Go to that page, and you will see an "Active" switch, next to "Account Settings".

It is the topmost option on the right hand side.

Best regards,

Gil

THe Voki Team