Hello Carmen!

I'd like to know more about the environment that might help explain the problem.

* What platforms/browsers are the students using ? (for example - Mac/Safari ) 

* are they using the school's network or connected to it? or are they using their home computer ?

If the school network, the problem might be the result of the school's security settings - your School IT may need to open access to our domains.

Let me know,

Gil

Issue has been fixed. Please check.

You may need to clear your browser cache.

Regards,

Gil

A quick update - 

this will not be resolved today, hopefully tomorrow. 

Stay tuned

We just became familiar with it. 

We'll be looking to address this issue asap - hopefully today.

Apologies for the inconvenience.

Regards

Gil

Hello Sams!

Voki Presentations are designed to auto-play the Voki character when a slide is entered. 

Thus it was deemed best not to auto-play a video, if a video is embedded in the page.

The video will play (of course) when you click the play button in the video.

I hope this helps. Regards,

Gil

The Voki Team

Hello! If our support team advised that a refund is being issued, then it certainly will be. The process does take several days. Thank you for your patience.

Best regards,

Gil