Hello John -
Please send a note to firstname.lastname@example.org - and let us know which email address is used as your Voki login.
That would enable our support engineers to identify your account and advise.
The Voki Team
Open the settings menu at top right - where your name appears.
In that menu - you will find the "my account" page.
For school accounts - the page is named "account info".
Go to that page, and you will see an "Active" switch, next to "Account Settings".
It is the topmost option on the right hand side.
THe Voki Team
I checked in with our support - they've told me they've responded to you.
Was their response helpful?
Is the issue resolved?
Hello!Please send a note to email@example.com & we will help you out.
Please let us know what platform/browser you are using.
Hi Raul -
Please try to clear your browser cache - that should resolve it.
Problem is fixed - you may need to clear your browser cache.
Apologies for the inconvenience
We're looking into it now.
Customer support service by UserEcho