Lyonel -

We are looking into the problem - but to solve the immediate issue please send a note to support@voki,com.

apologies for the inconvenience.

Gil

Sure -

The support engineer will either send another email or manually activate your account.

Skeletal crew on the weekend though - you may only see a response tomorrow.

Thanks for your patience.

Gil

Julia -

Sorry about the inconvenience.

Please send a note to support@voki.com and we will help you out.

Regards,

Gil

The Voki Team

Well -

Your Voki can be shared in several ways - but the simplest way is as a link.

Just like you can share any link with your teacher - you can share your Voki.

After you save your character, you are taken to the "publish and share" page

one of the options here is the permalink. Copy the link and share it with your teacher.

Hope this helps,

Gil

Hi Lila -

Thanks for your suggestion!

Voki's primary focus is serving the education community - and as such we are not likely to prioritize solutions for youtube vlogging - important as that may be.

Best regards,

Gil

Susan -

Looking into it.

Will advise.

Gil

Hi Susan -

support@voki.com is our official customer support address - and you should expect to receive a response within 2 working days (though we usually respond on the same day and monitor emails on weekends).

If you have not received a response from support, please monitor your email junk folder - sometimes emails get categorized as spam.

feedback@voki.com is not a support vehicle, but a way for customers to provide well.. feedback.

We review the incoming emails carefully, discuss them, and usually respond, but without specific urgency.

This week the person who normally monitors feedback is out on vacation - and that might be why you have not received a response.

Is there any way I can help or advise?

Best,

Gil

Hi Rob -

Please send your purchase details to support@voki.com and request a refund.

Under our 30 day guarantee no reason is required.

Regards

Gil

The Voki Team

Yes - there is a problem affecting 3 voices due to a configuration problem on our servers - should be fixed shortly.

Regard,

Gil

Hi Tim -

I understand.

Students do not have to register, they can create their Voki's and share it with you without registering.

But to save a Voki for future use they must register.

If they did save their Voki as you say - then they must have registered, which means they can login at any time and email their character to you.

If they did not share or save their character then there is no way to locate it I'm afraid

I'd like to suggest you take a look at our product "Voki Classroom" which was designed to simplify these very issues. With Voki Classroom students do not need to register and their assignments are automatically visible to the teacher.

Hope this helps,

Gil