Hi Sally,

I'm sorry you're experience issues with Voki. Is this happening to only one Voki or with all your Vokis?
What is the issue, when you publish the Voki onto a page it does not speak?

Best,
Eric

Hi Elson,

I tried creating a Voki myself with the text you provided using the language and voice you indicated. When I go to the My Voki page, select the Voki and click play, it seems to work fine.

Your first two saved Vokis play just fine? Have you tried creating a 4th or 5th Voki? Do those play? It's odd that if you're on the same machine and some of the Vokis play and others don't. Try creating another Voki with exactly the same character, text, voice and see if that one works.

Best,
Eric

Hi Elson,

Can you give us the text you are giving your Voki and give us the webpage where the Voki so we can test?

Thanks,
Eric

Hi Elson,

Sorry to hear you're having issues. There isn't a limit to the number of Vokis you can create. Are you saying the Voki doesn't have audio when a user tries to view it after you share it, but you can hear audio when editing it?

Does the user when viewing your Voki have the most up to date Flash and Shockwave player?

Best,
Eric

Hi Saulo,

Can you send us the scene that is causing you issues? Can you also send us your account ID as well so we can test this issue.

Thanks,
Eric

Hello,

I'm sorry that the Voki is not working on your boss's computer. We definitely want to get that working.

Has your boss updated the Flash player on the computer? Be sure the Flash player is up to date. Please let us know if that worked for you.

Best,
Eric

Hi Bodie,

Did you give your Voki a voice to play? The play button will only show up if there is audio.
You can add audio using a phone, microphone on your computer, uploading an audio file, or text to speech.

Hope this helps. Feel free to reach out if you're still having issues.

Best,
Eric

Hi!

Which language/voice are you using?
You can change the speed of the voice by using SSML tags! Just add the below tags and enter your text between them. The percentage is how fast or slow you want the text to be read.

Hello! Good morning!

In the above example the Voki would say "Hello! Good morning!" 50% slower than it normally would.

I hope this helps you. If you have any other questions, please feel free to reach out.

Best,
Voki Team

Hi Kim,

Can you try downloading Shockwave at: http://get.adobe.com/shockwave/
Then restart the computer and see if that solves the issue.

Thanks,
Eric

Hi Liz,

Sorry for the inconvenience. We have resolved the issue. Please clear your cache on your browser and try registering again.

Thanks,
Eric