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Voki Classroom does not seem to be working this morning? Whenever I click on it, I get an error message: An error occurred while processing your request. Reference #30.d767c917.1432639193.6276833

Catherine Pullion 6 лет назад обновлен Gil Sideman 6 лет назад 4
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Folks,
We're on it. Hope for a swift resolution & sincerely apologize for the inconvenience.
Gil
The Voki Team
I need to load 6 classes, about 130 students, before tomorrow. I use the spreadsheet (6 separate ones) , but always have to go in and change their passwords to reflect the ones the students already have with their Google Doc accounts. Even though I have that info on the spreadsheet and set it up exactly as the directions, the only thing that remains as requested is the username, not the password. However, this is very time consuming. Now I will be even further behind. Is there any way your team can help me this time with this task?
Catherine, Terri & all -

First I'd like to say, on behalf of the whole team here how sorry we are about the inconvenience earlier today. The problem was due to a poorly executed software update to our back end software. Access was restored at about 12 noon today EST.

We at the Voki team care deeply about our product's reliability, and about your satisfaction.
I apologize for the inconvenience this has caused, and would like you to know that we are doing everything we can to ensure that this does not happen again.

Catherine - regarding your deadline, I am only now seeing your message and the day is pretty much over. If still relevant I'll be happy to help you out first thing tomorrow. Send a note to support@voki.com with the details - and also respond here to confirm that you did, and I will follow up with our support team to help you out.

Regards
Gil
The Voki Team


Сервис поддержки клиентов работает на платформе UserEcho