Voki's community is here to let Voki, Voki Classroom, and Voki Presenter users provide feedback, such as Voki product ideas, praise, or other comments/ questions/ concerns. Although not every post here can be answered by a Voki representative, we do read and consider each and every post!
  1. Fòrum: Voki
Answer
Gil Sideman fa 4 anys

¡Hola! envíe una nota a support@voki.com y nos encargaremos de ello de inmediato.

Atentamente,

Gil


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Hello! please send a note to support@voki.com and we will take care of it right away.
Best regards,
Gil

0
Respost

How can I view Voki's that students made outside of assignments I've posted?

Elaine fa 4 anys en Voki Classroom • updated by Gil Sideman fa 4 anys • 2
0
Respost

Why are my assignments not showing up in a student's classroom page? It says, "No assignments created."

mpulido fa 4 anys en Voki Classroom • updated by Gil Sideman fa 4 anys • 9

Help. Can I call someone? At $8 a month, I can't really recommend this product with crappy customer support. 

Answer
Gil Sideman fa 4 anys

Hello!

Our support team accessed your account and logged in as a student and are able to view assignments fine. Please try it yourself by logging in as one of your students. If you do not immediately see - please try clearing browser cache and login again.

Please let me know how goes.

Our support engineer will follow up with you directly.

Best,

Gil

0
Completat

Hi, could you please tell how to download the image plus the file of sound in other to share it with someone

Elena fa 4 anys • updated by Gil Sideman fa 4 anys • 2
Answer
Gil Sideman fa 4 anys

Hi Elena - 

If you want to share your Voki - please go to your "Create" page & click on the "share" button next to the thumbnail image of your Voki Scene.

I hope I answered your question.

Regards,

Gil

The Voki Team

0
Respost

Login

laurieparsons 72 fa 4 anys en Voki FAQs • updated by Gil Sideman fa 4 anys • 2

I have signed in to use Voki (free version) but now when I try to login it tells me user name or password not valid.  I tried 'forgotten password' route to be told that an email had been sent to me with a temp password but that has not happened.  Please can you help?  

Answer
Gil Sideman fa 4 anys

Hi Laurie - 

Apologies for the inconvenience. Emails sometimes get stuck in spam. If you cannot locate the password resent email in your spam folder - please send a not to support@voki.com - and we will reset your password for you.

Regards,

Gil 

The Voki Team

0
Completat

Delete account

PiKo fa 4 anys • updated by Gil Sideman fa 4 anys • 2

Could you please delete my account?

I have no use for it. Thanks

Answer
Gil Sideman fa 4 anys

Hello PiKo!


To deactivate your account - go to "My Account" page - accessible from the "welcome" menu at top right.

There you may deactivate your account if you so choose.


If you find that you need assistance with this or any other issue - please send a note to our support team at support@voki.com.


Regards,

Gil

The Voki Team

0
Respost

How can I return from my voki to the blog?

quingui30 fa 4 anys en Voki FAQs • updated by Gil Sideman fa 4 anys • 2
Answer
Gil Sideman fa 4 anys

Hello! 

Go to the support page - Blog is one of the options under "Support".

Best,

Gil

0
Under review

New Account

Tiffany fa 4 anys • updated by Gil Sideman fa 4 anys • 3

I created a new account tonight. When it asked me to sign in, I kept receiving an email/password is incorrect note. I tried to reset my password but it says my email is not in the system. Please help!

0
Under review

Save button doesn't respond

BNV fa 4 anys • updated by Gil Sideman fa 4 anys • 1

I went throught the whole process of creating avatar (not a premium one), but when I wanted to save it, save button is grey, not responding and I can't click it.



Customer support service by UserEcho