Voki's community is here to let Voki, Voki Classroom, and Voki Presenter users provide feedback, such as Voki product ideas, praise, or other comments/ questions/ concerns. Although not every post here can be answered by a Voki representative, we do read and consider each and every post!
  1. Forum: Voki
0
Beantwortet

How can I remove the voki logo from videos?

Melissa vor 3 Jahren in Voki FAQs • aktualisiert von Gil Sideman vor 3 Jahren • 4
Antwort
Gil Sideman vor 3 Jahren

Hello Melissa !


The Voki Logo cannot be removed. 

If you are interested in speaking characters for business use, check out our SitePal product at www.sitepal.com

In SitePal, our branding can be removed (Gold Plan), and can even be replaced with your own branding (Platinum Plan).


Hope this is helpful.

Best regards,

Gil

0
Beantwortet

Unable to embed to Weebly - not Voki Classroom

AmyB vor 3 Jahren • aktualisiert von Gil Sideman vor 3 Jahren • 4

Hello, I am a brand new user, a pre-service teacher (without an education account) and am building a blog for a university assessment. I am having a lot of difficulty copying my Voki embed code into Weebly. Could you please tell me what I am doing wrong? Below is a screenshot of the code that was offered for me to copy:


I have also tried the depreciated option without success. I am in Australia.

Image 147

Antwort
Gil Sideman vor 3 Jahren

Hello Amy, and to all others reading this - 

Since this post was first answered, we've implemented an embed code option called "No Javascript" (or "iFrame") - when you go to embed your Voki, select this version of the embed code to embed in weebly, and in several other environments that do not allow JavaScript embed code.

This solution is relevant when publishing to Blogs or LMS platforms that so not support embedding JavaScript code.

Regards,

Gil

The Voki Team

0
Not a bug

Two voki's gone awol, please explain

Dark Lord of Nightnews net vor 3 Jahren in Voki Presenter • aktualisiert von Gil Sideman vor 3 Jahren • 3

I posted this as a ticket a while ago but no replies to date

Image 146


~ I have a basic account and had two voki's in my account but the pickups are not working despite using my account recently and responding to the 'use your voki account email' Is there an outage? Have you deleted them but not my account? Can I have them back please? One was on my linked in and was a good advert about voki as well as a useful talking avatar.

Please let me know whats going on?

It was an annoying start to 2021

This upload file feature on tickets seems busted as well with no user feedback that anything is happening.

I don't mind having to make them again but being ignored by support is extremely rude.support

JeanV
information_collector@yahoo.com

Antwort
Gil Sideman vor 3 Jahren

Hello Jean,

As our support may have already informed you, we checked and your account was indeed cleared (recycled) due to inactive status.  


Given our intention to continue to offer free (and paid) service, we need to free unused resources from time to time to make room for existing & new users. For Free account, inactive status is defined as over 2 years without login and without any scene playback.

I'm sorry this caused an inconvenience and thanks for understanding.

Best regards,

Gil

0
Beantwortet

Voki in CANVAS

mtr vor 3 Jahren • aktualisiert von Gil Sideman vor 3 Jahren • 4

Is the new voki video based? I want to use it in CANVAS,but am not sure whether it will play without FLash player

Antwort
Gil Sideman vor 3 Jahren

Hello  -

Since this post was first answered, we've implemented an embed code option called "No Javascript" (or "iFrame") - when you go to embed your Voki, select this version of the embed code to embed in Canvas, and in other environments that do not allow JavaScript embed code.

This solution is also relevant when publishing to Blogs or other LMS platforms that so not support embedding JavaScript code.

Hope this helps,

Gil

The Voki Team

0
Fertiggestellt

Is the free Voki Create limited to 1 minute audio recordings?

sltillison vor 3 Jahren • aktualisiert von Gil Sideman vor 3 Jahren • 2
Antwort
Gil Sideman vor 3 Jahren

- For the Free (Basic) plan:  60 seconds (or 600 characters for text-to-speech)

- For the paid plans: 90 seconds (or 900 characters for text-to-speech)

Please review other advantages of paid plans here: https://www.voki.com/site/pricing

Hope this helps,

Gil

The Voki Team

0
Fertiggestellt

How do I change my password?

skeller vor 3 Jahren • aktualisiert von Gil Sideman vor 3 Jahren • 2
Antwort
Gil Sideman vor 3 Jahren

If you are having difficulty - please contact our support at: support@voki.com

0
Not a bug

Embedding problems with new Google Sites

donna_knott vor 3 Jahren in Voki FAQs • aktualisiert von Gil Sideman vor 3 Jahren • 2

I have the 2 week trial to see if Voki will work. So far, it's a no go. I copied the embed code and pasted it into the embed box on my Google site but all I get when I click next/preview is a blank box with the edit icon in the center. I've tried using both embed codes and neither work. I'm willing to pay for a subscription but not if I can't use the awesome avatars.

Antwort
Gil Sideman vor 3 Jahren

Hi Donna - 

I understand that our support team helped you via live chat on the Voki site - and that the problem is now resolved.

Please let me know if there is still an issue.


For the benefit of future readers - I would point out that on the Voki Support page, 

https://www.voki.com/site/support

under "Voki Tips and More" (near the bottom) we provide an "Embed Instructions" document with instructions for different platforms, including Google Sites.

All the best,

Gil

The Voki Team

0
Not a bug

I want to delete my account but at the page "my account" i can't see the botton

gerardgiltares vor 3 Jahren in Voki Classroom • aktualisiert von Gil Sideman vor 3 Jahren • 2

I want to delete my account but at the page "my account" i can't see the botton

Antwort
Gil Sideman vor 3 Jahren

You may deactivate your account from your "My Account" page. If you need assistance, please send a note to support@voki.com.

Best, 

Gil

The Voki Team

0
Beantwortet

What format can I use to upload my own background? JPEG did NOT work.

slwatkins vor 4 Jahren in Voki Classroom • aktualisiert von Gil Sideman vor 4 Jahren • 2
Antwort
Gil Sideman vor 4 Jahren

Hello!

I just tried it and jpeg upload worked fine for me.

Please send us your jpeg file to support@voki.com - and if possible please include a screenshot of the error/problem you see, so that we may best advise.


Regards,

Gil

THe Voki Team 

0
Beantwortet

Embedd code for Canvas--javascript not working

yuckfin vor 4 Jahren in Voki FAQs • aktualisiert von Gil Sideman vor 3 Jahren • 11

When will you have a new embed code to integrate into Canvas? Users need to be able to prepare now for the semester.

Flash player is currently being retired. I keep getting warnings when I

attempt to load my Voki's already. The "new" code does not currently

work with Canvas or Blackboard, two of the largest LMS.

Antwort
Gil Sideman vor 3 Jahren

Hello Yuckfin, and others reading this -

Since this post was first answered, we've implemented an embed code option called "No Javascript" (or "iFrame") - when you go to embed your Voki, select this version of the embed code to embed in Canvas, and in  other environments that do not allow JavaScript embed code.

This solution is relevant when publishing to Blogs or LMS platforms that so not support embedding JavaScript code.

Hope this helps,

Gil

The Voki Team



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