Credit card charged even though I requested a cancellation
Hi, I repeatedly contacted Customer Support using the form on the Voki site before my 15 day "free" trial ended, requesting that my Voki Presenter account be cancelled. I also unchecked the automatic bill option and removed the payment option I'd provided when I'd signed up for the trial. I received my credit card bill last month and saw that I had still been charged $29.95. I never received any response from Customer Support, and I never received a response from Voki when I submitted this same ticket as a private message 3 weeks ago. I would like a refund for the Voki Presenter charge ASAP and would like to cancel my Voki Presenter account.
A quick follow up - we have since confirmed that there was indeed a problem with the billing process in the first 3 weeks after the launch of the new Voki site. We were charging our customers on signup (instead of after the 15 day free trial) - this issue was fixed and is no longer a problem.
Apologies to anyone who was affected. Anyone asking for a refund for any reason will of course be refunded per our 30 day money back guarantee policy (regardless of whether they were affected by this problem).
Regards
Gil
Saving a Voki as an MP4 Video is not supported by the Voki site.
Gil
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Zapisywanie voki jako MP4 Video nie jest obsługiwany przez stronę voki.
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