Voki's community is here to let Voki, Voki Classroom, and Voki Presenter users provide feedback, such as Voki product ideas, praise, or other comments/ questions/ concerns. Although not every post here can be answered by a Voki representative, we do read and consider each and every post!
  1. Forum: Voki
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0
Аяқталған

Buenas tardes, favor ayuda, no he podido iniciar sesión, me dice que la contraseña es incorrecta, no me han enviado la contraseña temporal.

Guillermo Toquica 4 year бұрын • updated by Gil Sideman 4 year бұрын • 2
Answer
Gil Sideman 4 year бұрын

¡Hola! envíe una nota a support@voki.com y nos encargaremos de ello de inmediato.

Atentamente,

Gil


------------------


Hello! please send a note to support@voki.com and we will take care of it right away.
Best regards,
Gil

0
Аяқталған

Hi, could you please tell how to download the image plus the file of sound in other to share it with someone

Elena 4 year бұрын • updated by Gil Sideman 4 year бұрын • 2
Answer
Gil Sideman 4 year бұрын

Hi Elena - 

If you want to share your Voki - please go to your "Create" page & click on the "share" button next to the thumbnail image of your Voki Scene.

I hope I answered your question.

Regards,

Gil

The Voki Team

0
Аяқталған

Delete account

PiKo 4 year бұрын • updated by Gil Sideman 4 year бұрын • 2

Could you please delete my account?

I have no use for it. Thanks

Answer
Gil Sideman 4 year бұрын

Hello PiKo!


To deactivate your account - go to "My Account" page - accessible from the "welcome" menu at top right.

There you may deactivate your account if you so choose.


If you find that you need assistance with this or any other issue - please send a note to our support team at support@voki.com.


Regards,

Gil

The Voki Team

0
Under review

New Account

Tiffany 4 year бұрын • updated by Gil Sideman 4 year бұрын • 3

I created a new account tonight. When it asked me to sign in, I kept receiving an email/password is incorrect note. I tried to reset my password but it says my email is not in the system. Please help!

0
Under review

Save button doesn't respond

BNV 4 year бұрын • updated by Gil Sideman 4 year бұрын • 1

I went throught the whole process of creating avatar (not a premium one), but when I wanted to save it, save button is grey, not responding and I can't click it.

0
Аяқталған

Hi, when I try to log out, voki.com says "undefined". How can I solve it?

Maribel 4 year бұрын • updated by Gil Sideman 4 year бұрын • 2

Image 135

0
Answered

Depreciated Voki Flash Editor

standart mode 4 year бұрын • updated by Gil Sideman 4 year бұрын • 2

Hi,

Is there any place I could find the old free edition of the Flash editor? It had a significant feature I used to play around with, that being the ability to resize and move a character within the scene. I haven't found anything that can do this in the HTML5 editor. Alternatively, since I'm assuming the distribution of a swf file might cause legal issues, what's stopping that feature from being added to the HTML5 editor?

Answer
Gil Sideman 4 year бұрын

Hello!

That's a great question.

In designing the HTML5 Voki editor (several years ago now) we had settled on a certain set of features - and correctly or mistakenly it was thought that movement and placement of the Voki character within the Scene frame was not necessary, and does potentially lead to problems. In an effort to "keep it simple" and concentrate on the core functionality - we decided as we did, with each Voki character centrally placed & scaled according to that character's unique design.

I would not rule out a reversal of this decision, but, since the HTML5 Editor was launched, I believe this is the first time that this issue has been raised by a customer. 

To answer your question more specifically - the Flash editor is deprecated and we cannot make it available (even if we did, browsers are on track to stop supporting Flash later this year).

We do offer a speaking character product for business use which does offer this and many other features not available in Voki - not sure if relevant for your needs, but please do check out www.sitepal.com.

I hope this makes sense.

Best regards,

Gil

0
Answered

Duplicate profile for assignment

Martin G 4 year бұрын • updated by Gil Sideman 4 year бұрын • 2

Hi! Is there any way to duplicate a previously created profile to an assignment? 

I let my students create a profile before I made an assignment and now I don't want them to have to create a new one if possible.

0
Fixed

French words with accent are not properly saved

Rachel 4 year бұрын • updated by Gil Sideman 4 year бұрын • 3

Hello,

I have tried sending an email to support at Voki several times and received one response which wasn't helpful, I teach in a French school and my students are trying to type their text in Voki. Once they save it, any French word with an accent turns into a weird symbol and the avatar can't read it. I have used Voki for the last several years and have never had this problem. When the support person emailed me back he said most words in French don`t have an accent and to ignore those words. Worst. Advice. Ever! Almost every word in French has an accent. We need to evaluate this project and have been waiting almost 2 weeks for help. I have sent the letters with the accents I need added twice and no reply.

Please help! 

Answer
Gil Sideman 4 year бұрын

Rachel - 
This issue has been addressed. I'm sorry it caused you inconvenience.

All so called "special characters" (eg characters with accents) should now be handled correctly in French and any other language.

Please let me know if you notice any problem.

Regards,

Gil



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