Voki's community is here to let Voki, Voki Classroom, and Voki Presenter users provide feedback, such as Voki product ideas, praise, or other comments/ questions/ concerns. Although not every post here can be answered by a Voki representative, we do read and consider each and every post!
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Lokið

email sign up

gema burgos 3 ár síðan updated by Gil Sideman 3 ár síðan 3

Hi there!

I've tried to sign up and create new accounts with diverse emails and all the time it says "email already exists" "network problem". How can solve this problem? Because I've even created new emails to double check if it was something to do with that email in particular.

Thanks!

Answer
Gil Sideman 3 ár síðan

Gema - 

This has been fixed. Apologies for the inconvenience. Voki signup is functioning again. 

Best regards,

Gil

The Voki Team

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Lokið

Can I change the colour of the fish?

noeliamarch97 3 ár síðan updated by Gil Sideman 3 ár síðan 2
Answer
Gil Sideman 3 ár síðan

Hello!

Different Voki characters support different color options, including: skin, hair, eys, mouth, makeup


The only way to know what color options are available for a specific character is to try. If skin color is available for that fish, then it is supported !


Please try & enjoy Voki ! 


Regards,

Gil

The Voki Team

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Lokið

Hi, I signed up for a 15 day trial for my school. Why can't I save my Voki character?

lesley wesseik 3 ár síðan updated by Gil Sideman 3 ár síðan 2
Answer
Gil Sideman 3 ár síðan

Hi Lesley - 


Of course you should be able to save your character.


I advise clearing your browser cache, and logging in again to start over. 

If the problem persists, please contact our support at - support@voki.com


Regards,

Gil

The Voki Team

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Lokið

VOKI Recommendations - New avatar recommendations: Please consider adding food avatars, such as fruits and vegetables. Also, I'd love to see more animals from each habitat or animal kingdom. The selection of birds is very limited.

adriennehouston 3 ár síðan updated by Gil Sideman 3 ár síðan 2

VOKI - New avatar recommendations: Please consider adding additional food avatars, such as fruits and vegetables. Also, I'd love to see more animals from each habitat or animal kingdom. The selection of birds is very limited. 

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Lokið

We prepared VOKI in March,2021 for our project but now it doesn’t work.What’s the reason for it

saadetsonmezoglu16 3 ár síðan updated by Gil Sideman 3 ár síðan 3

I have a problem with the system of VOKI…we prepared VOKI in March 2021 but now I am checking them and they don’t work…what can be the problem,is there a deadline for using VOKI?

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Lokið

NO SE VEN LOS PERSONAJES CREADOS

juan lopez4 3 ár síðan updated by Gil Sideman 3 ár síðan 2

Hola,

He creado varios personajes VOKIS con mis alumnos con la versión FREE y después de un tiempo (dos 0 tres meses) han dejado de verse. Estos personajes los insertamos en la plataforma del programa BOOK CREATOR.

Me gustaría saber qué ha pasado.

Gracias por todo,

Saludos,

Juan López https://read.bookcreator.com/LV8NIMwGRqTDsem9NISghOALv2o2/lwC9FIB8R-K4G3bj_hBxXA

Answer
Gil Sideman 3 ár síðan

Hola juan

Para guardar y compartir su Voki, le recomendamos que se registre para obtener una cuenta y cree y comparta sus Vokis desde su cuenta.
Nota: Una cuenta gratuita está bien, no tiene que pagar, aunque estará limitado a 3 Vokis.


Nuestra política es que mantenemos contenido para nuestros usuarios mientras su cuenta esté activa, incluidas las cuentas gratuitas. Pero para los usuarios anónimos, reciclamos el contenido compartido después de 7 días (ver imagen).

Es posible que desee considerar registrarse para obtener una cuenta paga; con una cuenta de maestro de Nivel 1, puede brindar acceso a hasta 30 estudiantes. Cada estudiante podrá guardar y compartir un número ilimitado de Vokis, y sus Vokis no se borrarán si la cuenta está activa.
Espero que esto ayude
Gil


------------------------------

Hello Juan - 


To save & share your Voki we recommend signing up for an account - and creating & sharing your Vokis from your account. 

Note: A free account is fine - you don't have to pay - though you will be limited to 3 Vokis.  


Our policy is that we maintain content for our users as long as their account is active, including Free accounts. But for anonymous users we recycle the shared content after 7 days (see image).

You may want to consider signing up for a paid account - using a Level 1 teacher account, you can provide access to up to 30 students. Each student will be able to save & share an unlimited number of Vokis - and their Vokis will not be cleared if the account is active.

Hope this helps,

Gil

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Answered

Cómo poner idioma español

mariadelvalle633 3 ár síðan updated by Gil Sideman 3 ár síðan 2
Answer
Gil Sideman 3 ár síðan

¡Hola Maria!

La interfaz de usuario de Voki está en inglés, aunque muchos de nuestros usuarios de habla hispana utilizan la extensión del navegador Google Translate para traducir automáticamente el sitio.

Tenga en cuenta que al ingresar texto para que hable el personaje de Voki, tiene la opción de seleccionar entre muchas voces en español (así como entre otros 40 idiomas). Si prefiere grabar su propia voz, para que hable el personaje de Voki, no hay restricción de idioma. Se puede utilizar cualquier idioma.

¡Espero que esto ayude!
Saludos cordiales
Gil
El equipo de Voki


--------------------------


Hello Maria!


The Voki user interface is in English, though many of our Spanish speaking usrs use Google Translate browser extension to automatically translate the site. 

Note that when entering text for the Voki character to speak, you have the option to select from many Spanish voices, (as well as over 40 other languages).  If you prefer to record your own voice, for the Voki character to speak, there is no language restriction. Any language can be used.

I hope this helps!

Best regards,

Gil

The Voki Team

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Answered

come posso chiedere il rimborso?

andreagiulia2004 4 ár síðan updated by Gil Sideman 4 ár síðan 2

come posso chiedere rimborso

Answer
Gil Sideman 4 ár síðan

Hello!
Please contact support@voki.com.

Regards,

Gil

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Answered

Why doesn't my youtube video play automatically when I play my presentation?

Sams 4 ár síðan updated by Gil Sideman 4 ár síðan 8

I have created a 3 slide presentation that has a youtube video on the second slide. When I play the presentation, the video does not play automatically. Why is that? What should I do?

Answer
Gil Sideman 4 ár síðan

Hello Sams!

Voki Presentations are designed to auto-play the Voki character when a slide is entered. 

Thus it was deemed best not to auto-play a video, if a video is embedded in the page.

The video will play (of course) when you click the play button in the video.


I hope this helps. Regards,

Gil

The Voki Team