Voki / Voki

Voki's community is here to let Voki, Voki Classroom, and Voki Presenter users provide feedback, such as Voki product ideas, praise, or other comments/ questions/ concerns. Although not every post here can be answered by a Voki representative, we do read and consider each and every post!

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À l'étude

What is the difference between voki for ed and all the other Voki app?

il y a 8 ans • mis à jour par il y a 8 ans • 1

I don't see anything about Voki for Ed here, but all of these seem to be related. What is the difference?

Voter

À l'étude

My Voki works on the site , but not once shared to Facebook

il y a 8 ans • mis à jour par il y a 8 ans • 1

Voter

Terminé

how to upload voki to You Tube

il y a 8 ans • mis à jour par il y a 8 ans • 2

I don't know how to upload my Voki to You Tube

Voter

Solution

il y a 8 ans

Voki characters are not videos - and therefore cannot be directly uploaded to youtube.

However - if you like you can record your character from the screen, using a screen recording utility & generate a video . There are many utilities (some free) available that allow you to do that.

When you have the video file, upload it to youtube.

Hope this helps,

Gil

Résolu

Credit card charged even though I requested a cancellation

il y a 9 ans • mis à jour par il y a 6 ans • 4

Hi, I repeatedly contacted Customer Support using the form on the Voki site before my 15 day "free" trial ended, requesting that my Voki Presenter account be cancelled. I also unchecked the automatic bill option and removed the payment option I'd provided when I'd signed up for the trial. I received my credit card bill last month and saw that I had still been charged $29.95. I never received any response from Customer Support, and I never received a response from Voki when I submitted this same ticket as a private message 3 weeks ago. I would like a refund for the Voki Presenter charge ASAP and would like to cancel my Voki Presenter account.

Voter

Solution

il y a 8 ans

A quick follow up - we have since confirmed that there was indeed a problem with the billing process in the first 3 weeks after the launch of the new Voki site. We were charging our customers on signup (instead of after the 15 day free trial) - this issue was fixed and is no longer a problem.

Apologies to anyone who was affected. Anyone asking for a refund for any reason will of course be refunded per our 30 day money back guarantee policy (regardless of whether they were affected by this problem).

Regards

Gil

Terminé

czy można voki zapisać jako mp4 ?

il y a 9 ans • mis à jour par il y a 8 ans • 2

czy można voki zapisać jako mp4 ?

Voter

Solution

il y a 8 ans

Saving a Voki as an MP4 Video is not supported by the Voki site.

You could use 3rd party utilities (many of which are free) to record off the screen and generate an MP4 video.

While this is not supported by the Voki License, as long as it is not done commercially , and only for education, it is not a problem.

If you are looking for a solution for commercial use - please look at our SitePal product which does offer a Video Generation feature and license (you need to ask).

Hope this helps,

Gil

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Zapisywanie voki jako MP4 Video nie jest obsługiwany przez stronę voki.

Można używać 3rd narzędzi firm (z których wiele jest bezpłatny), aby nagrać wyłączyć ekran i generują wideo MP4.

Chociaż nie jest to obsługiwane przez licencji voki, pod warunkiem, że nie odbywa się w handlu, a tylko dla wyższego, że nie jest to problemem.

Jeśli szukasz rozwiązania dla zastosowań komercyjnych - proszę spojrzeć na nasz produkt SitePal które nie oferują funkcję Generation Film i licencji (trzeba poprosić).

Mam nadzieję że to pomoże,

Gil

À l'étude

I have a Voki presenter account. When I log in to Voki, it recognizes me but when I click on "Presenter", it goes to a page asking me sign up for an account. The instructions block the view of actually where the vok

il y a 9 ans • mis à jour par il y a 9 ans • 1

Voter

À l'étude

I just purchased ten minutes ago and this is not going to work for me. How do I delete and get a refund?

il y a 9 ans • mis à jour par il y a 9 ans • 1

How do I delete my account and get a refund. This is not going to work for my class. It does not have the characters I need to complete the project and is not easy to navigate.

Voter