Voki's community is here to let Voki, Voki Classroom, and Voki Presenter users provide feedback, such as Voki product ideas, praise, or other comments/ questions/ concerns. Although not every post here can be answered by a Voki representative, we do read and consider each and every post!
0
Not a bug

I paid for a subscription but still says I'm not a subscriber

Maggie 7 років тому оновлено Gil Sideman 6 років тому 3

I specifically signed up to use voki for a uni website assignment. I cannot get the embed link because it says I don't have a paid subscription, yet I signed up and if I try to again, it says a payment has been made. I can't see in my paypal where the payment has been taken. I really need to get the embed code though! Please help.

Відповідь
Gil Sideman 6 років тому

Hi Maggie -

Very sorry for the inconvenience. Please send a note to support@voki.com - so that we can look into it & clear it up.

Thanx!



0
Under review

I want to embed my voki in a presentation.

baerbel_pfeiffer 7 років тому оновлено Bärbel Pfeiffer 7 років тому 2

Can anyone help me to put my voki into a presentation.

0
Under review

I did not permit renewal of my account. Please return my money as I am retiring this year!!!!

ablust 7 років тому оновлено Gil Sideman 7 років тому 1
0
Виконано

I have a basic free account but i cannot create a voki. I lognin, click on CREATOR and nothing happens. Csn you pls help?

sfox06 7 років тому оновлено Gil Sideman 7 років тому 2
Відповідь
Gil Sideman 7 років тому

Hi -

My immediate suggestion would be for you to clear you cache and cookies.

You would then need to login again. Please try -

http://www.refreshyourcache.com/en/home/

Regards

Gil

0
Є відповідь

I would like to reduce the speaking speed. How can I do it?

varieundeventuali 7 років тому оновлено Gil Sideman 7 років тому 2
Відповідь
Gil Sideman 7 років тому

Hi - you can use SSML prosody tags in the text to control the speed.

This will not work with all voices though - so you may need to experiment. Here's an example -


You surround your text with the brackets as you see below - and it will speak slower.

<prosody rate="slow"> hello there 1 2 3 4 5 6 7 8 9 </prosody>


For more fine tuned control, use the following syntax (supported by a further subset of voices)

<prosody rate="-10%"> hello there 1 2 3 4 5 6 7 8 9</prosody>


As noted - only a subset of the voices will respond. Supported voices include -

Kate

Paul

Julie

Bridget

Hugh

Ashley

James


Let me know how goes.

Gil


0
Under review

I have been trying to contact Voki via Support as well as sending private messages here and have had no response. PLEASE COntact me regarding my account.

Holly 7 років тому оновлений 7 років тому 4

I have been trying to cancel my account for days and have received no response from you via email, facebook, or community. Please contact me!

0
Виконано

Is there a storage limit for the free version of Voki?

Annie 7 років тому оновлено Gil Sideman 7 років тому 4
Відповідь
Gil Sideman 7 років тому

Hi Annie - Got it - I understand exactly what you are doing. So at the moment there is no space limit, but we will introduce such a limit at some point soon, that will prevent you from accumulating more than a handful of Scenes. The best solution is to purchase a paid account, where this functionality will not be limited. At $29 a year you will be all set. Hope this makes sense.

0
Under review

Please cancel my account. You were not authorised to charge money to my PayPal account and I would like a refund ASAP.

mbsavage 7 років тому в Voki Classroom оновлено Gil Sideman 7 років тому 1
0
Under review

Where do I find the embed code? I have a subscription.

frances moore 7 років тому оновлено Gil Sideman 7 років тому 1
0
Under review

Cross using voki creations and presentations between accounts

fpkm 7 років тому оновлено Gil Sideman 7 років тому 1

how can I use the voki presentations I created in the free version in my paid subscription. They act like two completely different accounts. Please provide me stepby step directions if it is possible. I have tried a lot of different things. Bu