Voki's community is here to let Voki, Voki Classroom, and Voki Presenter users provide feedback, such as Voki product ideas, praise, or other comments/ questions/ concerns. Although not every post here can be answered by a Voki representative, we do read and consider each and every post!
0
Fertiggestellt

I have a basic free account but i cannot create a voki. I lognin, click on CREATOR and nothing happens. Csn you pls help?

sfox06 vor 7 Jahren aktualisiert von Gil Sideman vor 7 Jahren 2
Antwort
Gil Sideman vor 7 Jahren

Hi -

My immediate suggestion would be for you to clear you cache and cookies.

You would then need to login again. Please try -

http://www.refreshyourcache.com/en/home/

Regards

Gil

0
Beantwortet

I would like to reduce the speaking speed. How can I do it?

varieundeventuali vor 7 Jahren aktualisiert von Gil Sideman vor 7 Jahren 2
Antwort
Gil Sideman vor 7 Jahren

Hi - you can use SSML prosody tags in the text to control the speed.

This will not work with all voices though - so you may need to experiment. Here's an example -


You surround your text with the brackets as you see below - and it will speak slower.

<prosody rate="slow"> hello there 1 2 3 4 5 6 7 8 9 </prosody>


For more fine tuned control, use the following syntax (supported by a further subset of voices)

<prosody rate="-10%"> hello there 1 2 3 4 5 6 7 8 9</prosody>


As noted - only a subset of the voices will respond. Supported voices include -

Kate

Paul

Julie

Bridget

Hugh

Ashley

James


Let me know how goes.

Gil


0
Wird überprüft

I have been trying to contact Voki via Support as well as sending private messages here and have had no response. PLEASE COntact me regarding my account.

Holly vor 7 Jahren aktualisiert vor 7 Jahren 4

I have been trying to cancel my account for days and have received no response from you via email, facebook, or community. Please contact me!

0
Fertiggestellt

Is there a storage limit for the free version of Voki?

Annie vor 7 Jahren aktualisiert von Gil Sideman vor 7 Jahren 4
Antwort
Gil Sideman vor 7 Jahren

Hi Annie - Got it - I understand exactly what you are doing. So at the moment there is no space limit, but we will introduce such a limit at some point soon, that will prevent you from accumulating more than a handful of Scenes. The best solution is to purchase a paid account, where this functionality will not be limited. At $29 a year you will be all set. Hope this makes sense.

0
Wird überprüft

Please cancel my account. You were not authorised to charge money to my PayPal account and I would like a refund ASAP.

mbsavage vor 7 Jahren in Voki Classroom aktualisiert von Gil Sideman vor 7 Jahren 1
0
Wird überprüft

Where do I find the embed code? I have a subscription.

frances moore vor 7 Jahren aktualisiert von Gil Sideman vor 7 Jahren 1
0
Wird überprüft

Cross using voki creations and presentations between accounts

fpkm vor 7 Jahren aktualisiert von Gil Sideman vor 7 Jahren 1

how can I use the voki presentations I created in the free version in my paid subscription. They act like two completely different accounts. Please provide me stepby step directions if it is possible. I have tried a lot of different things. Bu

0
Fertiggestellt

unscribe me please

Liz Baohm vor 7 Jahren aktualisiert von Gil Sideman vor 7 Jahren 2

unscribe me please, I know longer wish to use this service, as my course I was using is now finished.

Antwort
Gil Sideman vor 7 Jahren

Hi Liz -

What you need to do is login to your account, goto "my Account" page, and disable automatic billing.

With auto-billing disabled you will no longer be charged and your account will expire in due course.


If you like us to take care of it for you, pls write a note to support@voki.com.

Regards

Gil

0
Not a bug

Beware of Voki signups! Please cancel my subscription!

sara garrett2 vor 7 Jahren in Voki FAQs aktualisiert von Gil Sideman vor 7 Jahren 4

When you use the credit card, it remains and charges you for continuous subscription long after initial use. Cancellation process is not user friendly, if at all in place! Please cancel my subscription immediately!

Antwort
Gil Sideman vor 7 Jahren

When you sign up for Premium Voki, you are asked for a credit card for automated billing.which you can cancel anytime. If you do not cancel, we have no way of guessing that you want your subscription stopped.


Cancelling auto-billing is simple.

- Login to your account

- goto the my Account page

- disable automatic billing.


or - write a note to support@voki.com and we will take care of it for you.


No reason is required, and we do not make it difficult for anyone to discontinue.

Why you got that impression is unclear - but I'll be happy to know more about it.


Others are invited to comment.


Regards,

Gil

0
Wird überprüft

Why won't my Voki Avatar speak

sjf240@email vccs edu vor 7 Jahren aktualisiert von Gil Sideman vor 7 Jahren 1

I am using the free Basic Trial version of Voki to make a presentation for college. My Avatar will not talk. It states type to speech, apparently that feature does not work.