Voki's community is here to let Voki, Voki Classroom, and Voki Presenter users provide feedback, such as Voki product ideas, praise, or other comments/ questions/ concerns. Although not every post here can be answered by a Voki representative, we do read and consider each and every post!
0
Fixed

I can't log into my voki account. Error says someone is logged in another device. There is no other device.

lharmon fa 6 anys updated by Rachel fa 4 anys 4

Can't get to support without logging in.  I am stuck. 

0
Fixed

avatar not speaking website embed

Lee fa 6 anys updated by Gil Sideman fa 6 anys 7

Hello,

He speaks fine here, albeit with a slight delay in the beginning.

http://tinyurl.com/ybzxom9j


But not at all here, despite clear support for the plugin. 

http://leesledd.pbworks.com/w/page/122746455/Arabic3


Other avatars on PBWorks are working fine so far.

http://leesledd.pbworks.com/w/page/122773686/korean2

Answer
Gil Sideman fa 6 anys

Lee - 

The problem was that the text in those Voki Scenes was too long, longer than the 900 characters limit.


Moving forward please ensure that text longer than 900 characters is not entered.


We implemented a partial solution - if the audio is longer than 900 characters, it should not fail, but instead playback is being truncated to the closest word and the first 900 characters are spoken.

However if the input is much longer (over 1500 characters or so) then the Flash player generates a much longer request which fails to reach the server (browser limit.)  This explains the Voki scene that 'spins' forever.


Moving forward please prevent your input from exceeding 900 characters (225 for Japanese and Chinese).


Best,

Gil


0
Under review

question inflection...

Molly fa 6 anys en Voki Presenter updated by Gil Sideman fa 6 anys 1

I want a voki to use a question inflection...i.e., to ask a question.  Simply adding a question mark does not do this.  How do I achieve this?

0
Fixed

Very slow processing time

Daniel fa 6 anys updated by Gil Sideman fa 6 anys 3

I was using Voki for my English assignment online, but when I used the built in recording software, it took and hour to process. I ended up getting the assignment turned in late. Does it always process slow?

Answer
Gil Sideman fa 6 anys

Hello Daniel - No this should not be the case.

We have since updated the recording software and cleared up some problems.

Please let us know if you still experience any problem when trying to record.

Regards,

Gil

0
Respost

Отсутствие звука в презентации

Helen fa 6 anys en Voki Presenter updated by Gil Sideman fa 6 anys 2

Здравствуйте! В презентации отсутствует звук "человека". Хотя в предпросмотре звук есть. Как можно исправить?

Answer
Gil Sideman fa 6 anys

Hi Helen - please send a note to support@voki.com and we will help you out. 
Regards, Gil

Привет, Хелен, пожалуйста, отправьте заметку на support@voki.com, и мы поможем вам.
С уважением, Гил

0
Respost

Can we use Voki for Training staff (and train the trainer type courses)

social fa 6 anys en Voki Classroom updated by Gil Sideman fa 6 anys 2

Can we use Voki for Training staff (and train the trainer type courses)?


Thanks,

Addo

Virta

Vanities | Bathtubs | Linear Drains

0
Not a bug

Chrome Problems

MrSolomon fa 6 anys en Voki Classroom updated by Gil Sideman fa 6 anys 3

I am having trouble getting my VOKI assignments to appear in Chrome. It works on Safari, but not in Chrome. I have a mix of PC and Mac, and only the Macs work with VOKI. Cannot get any avatar to appear in Chrome, so I cannot use the PCs in our computer lab. Any suggestions on getting VOKI to work in Chrome for either Mac or PC? Thanks!

Answer
Gil Sideman fa 6 anys

Hello Mr Solomon, 


We work and test in Chrome all the time, and so do most of our Voki users and customers (it is the most popular browser) - and we are unaware of the problems you describe. I therefore tend to think that the problems you are experiencing are due to the configuration or settings in Chrome in your lab & school, or, possibly, restrictive firewall settings in your school.


As next steps I would suggest - 

a. try the same from home, just to compare, and prove that the problem is specific to school computers.

b. ask your school IT folks to help out - perhaps they can quickly pinpoint the issue.

c. ask your IT department to whitelist the follwing domains for the school:

*.oddcast.com  and  *.voki.com


if this advice does not help, please send us a note to support@voki.com - and one of our support engineers will schedule a time for a shared screen session where he might be able to advise further.


Let me know how goes,

Best,

Gil

0
Under review

what is need to use the avatar in a powerpoint presentation for the classroom. I paid the subscription fee and now of the options are working for PPT2016 is this a hoax

prkelly fa 6 anys updated by Gil Sideman fa 6 anys 1

This is crazy i paid my money and it looks like all the help and blogs are dated - at least 3 years old. Does Voki work currently. I wanted to use my Avatar in a classroom ppt

0
Respost

Donde encuentro el código de insersion

Hugo serrano fa 7 anys en Voki FAQs updated by Nishant (Voki Tech) fa 7 anys 1

Buen día, me pueden ayudar saber en donde encuentro el código de insersion para publicarlo en blogger, no me lo muestra incluso los tutoriales no traen las mismas herramientas que yo veo en la pagina y al dar guardar solo me da la opción de copiar la URL pero no se en donde ver el código de insersion y ya me desespera buscando, gracias por su ayuda.

Answer

Hola,

Puede incrustar la escena de Voki en Blogger utilizando el código de inserción de Voki accesible en una cuenta de Voki pagada.

El código de inserción se puede recuperar haciendo clic en el icono Compartir de su escena de Voki.

A continuación, se indican las instrucciones para copiar el código incrustado y utilizarlo en el blogger:

Paso 1: Seleccionar el botón HTML del Editor


Paso 2: Vaya a la cuenta de Voki y copie el Código Deprecated, Compruebe: - Utilice HTTPS.



Paso 3: pegue el código incrustado en el editor HTML-



Paso 4: Haga clic en Save and Publish-




Aquí está un blog de prueba creado usando blogger donde hemos implementado una escena de Voki que puedes revisar:http://oddcastvoki.blogspot.com/2016/05/i-just-made-new-voki-see-it-here.html

Espero que esto ayude.
Déjeme saber si usted hace frente a cualquier problema en cualquier paso.

Atentamente,
Nishant
Soporte Técnico de Voki.