Voki's community is here to let Voki, Voki Classroom, and Voki Presenter users provide feedback, such as Voki product ideas, praise, or other comments/ questions/ concerns. Although not every post here can be answered by a Voki representative, we do read and consider each and every post!
0
Є відповідь

My daughter was working on a project for college and her laptop shut off mid way. She lost all the work she did. Is there a way to get it back?

Katherine 5 років тому оновлено Gil Sideman 5 років тому 2
Відповідь
Gil Sideman 5 років тому

Hello Katherine,
Ouch!  As you would expect no doubt - if she saved the presentation, then it is safe and sound in her account. 

But if not - then the work is lost I'm so sorry to say. 

I wish I had better news (or a magic wand)

Regretfully,

Gil

The Voki Team

0
Є відповідь

I have a free account. I cannot share my viki and it does not save. Help

timothylee2 5 років тому оновлено Gil Sideman 5 років тому 3

Cannot share my voki.

Відповідь
Gil Sideman 5 років тому

Hello!

I believe all problems you reported have been addressed. 

Please let me know if you still experience any problem.

Best regards,

Gil

The Voki Team

0
Fixed

Voki just loads forever and never plays

jhowerter 5 років тому оновлено Gil Sideman 5 років тому 4

I tried both at work and at home, and the Voki never loads. I am trying to use this for a presentation, so if I could get the issue fixed ASAP, that would be great, thanks!

0
Not a bug

Voki does not load on my classroom laptops.

pittsclassroom 5 років тому оновлено Gil Sideman 5 років тому 3

Voki does not load on my classroom laptops.

Відповідь
Gil Sideman 5 років тому

Hello - 

I can only surmise that your school firewall is preventing access.

You can verify that is the case by accessing from a computer outside your school network.

Please contact your school IT and ask them to whitelist - 

*.voki.com

and

*.oddcast.com

Once this is done - it should work fine.

Best,

Gil

The Voki Team

0
Виконано

My students and I are not able to create a presentation its take long

Manuela Campos 5 років тому оновлено Gil Sideman 5 років тому 3
0
Виконано

Log in

Paula Vaughn 5 років тому оновлений 5 років тому 10

I have been logged into voki for a while and logged out today. Afterwards was not able to log back in and when I pressed forgot password it said this email not associated with account. Please check your email support@ voki to help me!!

Відповідь
Gil Sideman 5 років тому

Paula - 

Apologies for the inconvenience. 

A quick remedy should be to clear your cache and cookies. That should reset the whole login status and enable you to login.

No need to clear history.

Here's how - https://www.digitaltrends.com/computing/how-to-clear-your-browser-cache/

Regards,

Gil

The Voki Team

0
Є відповідь

how to start?

Vikiward 5 років тому в Voki Classroom оновлено Handayani 5 років тому 2

how to start?

Відповідь
Gil Sideman 5 років тому

Hi Vikiward - 

As you log in to your account, and click on the Classroom tab from the top menu, you will see a 'tutorial' link at your top right. Click that and you will have access to our getting started resources.

Best way to get started in my opinion is to watch the two videos. They are short and to the point.

The same videos are also vailable on the support page in the Voki Classroom section.


If you have specific questions - send us a note at support@voki.com

Hope this helps,

Gil

0
Fixed

Voki Presentation does not load

PrincessBeverly Emereole 5 років тому в Voki Presenter оновлено Gil Sideman 4 роки тому 5

good afternoon, thank you for responding ,anytime I press the link it loads forever and never previews. 

http://www.voki.com/vp-editor/preview_export/impress.php?VpID=1161322

http://www.voki.com/vp-editor/preview_export/impress.php?VpID=1161303

Відповідь
Gil Sideman 5 років тому

Hi Beverly - 

Our engineers have determined that one of the images you used (one of the nvidia logos) exposed a problem in our presentation format. 

We believe the problem was due to entering the image data as text in the URL field.


Instead - please add select image as a file from your desktop.

I attached the same image as a png file - download it to your computer, and add it to your presentation and it will work fine.

The two presentations that you already created will have to be recreated I'm afraid.

Let me know if you still see a problem.

Best regards,

Gil


0
Є відповідь

Voki not saving

malissajones810 5 років тому оновлено Gil Sideman 5 років тому 3

My students are using Voki and the "Publish" or save option is not working.  When they click "publish" nothing happens.  How can they save their work?

Відповідь
Gil Sideman 5 років тому

Hello Malissa - 

Your note followed closely the release of our new Voki Editor which may have been the reason you saw a problem. Although we were not able to see the same problem, we have since deployed a number of updates to address several peripheral issues, as well as making the "Save" button more prominent. 

We are not aware of any open issue or problem at this point. Please let us know if you are still experiencing this problem.

Best regards,

Gil