Voki's community is here to let Voki, Voki Classroom, and Voki Presenter users provide feedback, such as Voki product ideas, praise, or other comments/ questions/ concerns. Although not every post here can be answered by a Voki representative, we do read and consider each and every post!
  1. Forum: Voki
0
Fertiggestellt

add a dachshund to the dog catergory >:z

george vor 5 Jahren • aktualisiert von Gil Sideman vor 5 Jahren • 2

add a dachshund to the dog category >:z

0
Fertiggestellt

Please cancel my subscription. You should make this easier than this.

seunghye5 vor 5 Jahren • aktualisiert von Gil Sideman vor 5 Jahren • 2
Antwort
Gil Sideman vor 5 Jahren

I am sorry you encountered difficulty.

Please let me know what the problem is and I'll do my best to assist. Promise.


You can deactivate your account from your "My Account" page.

Select "My Account" or "Account Info" from your "welcome menu" at top right.


If you are having difficulty finding this option - send a note to our support & we will deactivate it for you.

Regards

Gil

0
Beantwortet

how can I reset my pw? your reset function is not working.

seunghye5 vor 5 Jahren • aktualisiert von Gil Sideman vor 5 Jahren • 3
Antwort
Gil Sideman vor 5 Jahren

Hello!


I assume you are logged into your Voki account, and you went to your account Info page to try and make the change.

There's a glitch in the UI that may cause some confusion.

Here's what you need to do - 


  • Goto Account Info
  • Click on "edit" button for Personal Info section
  • Click in the password field (don;t try to select the contents of the field).
  • A dialog should open up that enables you to enter the new password.
  • If the dialog does not open up - check your popup blockers, or try to clear your cache and cookies and try again.
Antwort
Gil Sideman vor 5 Jahren

Hello Katherine,
Ouch!  As you would expect no doubt - if she saved the presentation, then it is safe and sound in her account. 

But if not - then the work is lost I'm so sorry to say. 

I wish I had better news (or a magic wand)

Regretfully,

Gil

The Voki Team

0
Beantwortet

I have a free account. I cannot share my viki and it does not save. Help

timothylee2 vor 5 Jahren • aktualisiert von Gil Sideman vor 5 Jahren • 3

Cannot share my voki.

Antwort
Gil Sideman vor 5 Jahren

Hello!

I believe all problems you reported have been addressed. 

Please let me know if you still experience any problem.

Best regards,

Gil

The Voki Team

0
Fixed

Voki just loads forever and never plays

jhowerter vor 5 Jahren • aktualisiert von Gil Sideman vor 5 Jahren • 4

I tried both at work and at home, and the Voki never loads. I am trying to use this for a presentation, so if I could get the issue fixed ASAP, that would be great, thanks!

0
Not a bug

Voki does not load on my classroom laptops.

pittsclassroom vor 5 Jahren • aktualisiert von Gil Sideman vor 5 Jahren • 3

Voki does not load on my classroom laptops.

Antwort
Gil Sideman vor 5 Jahren

Hello - 

I can only surmise that your school firewall is preventing access.

You can verify that is the case by accessing from a computer outside your school network.

Please contact your school IT and ask them to whitelist - 

*.voki.com

and

*.oddcast.com

Once this is done - it should work fine.

Best,

Gil

The Voki Team

0
Fertiggestellt

My students and I are not able to create a presentation its take long

Manuela Campos vor 5 Jahren • aktualisiert von Gil Sideman vor 5 Jahren • 3
0
Fertiggestellt

Log in

Paula Vaughn vor 5 Jahren • aktualisiert vor 5 Jahren • 10

I have been logged into voki for a while and logged out today. Afterwards was not able to log back in and when I pressed forgot password it said this email not associated with account. Please check your email support@ voki to help me!!

Antwort
Gil Sideman vor 5 Jahren

Paula - 

Apologies for the inconvenience. 

A quick remedy should be to clear your cache and cookies. That should reset the whole login status and enable you to login.

No need to clear history.

Here's how - https://www.digitaltrends.com/computing/how-to-clear-your-browser-cache/

Regards,

Gil

The Voki Team



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