Voki's community is here to let Voki, Voki Classroom, and Voki Presenter users provide feedback, such as Voki product ideas, praise, or other comments/ questions/ concerns. Although not every post here can be answered by a Voki representative, we do read and consider each and every post!
0
Not a bug

I can't upload a profile picture

Kelso Pazmo 3 роки тому в Voki FAQs оновлено Gil Sideman 3 роки тому 3

I tried to add a profile pic but when I clicked submit, it redirected to the Voki homepage and the picture isn't there.

Відповідь
Gil Sideman 3 роки тому

Hi Kelso - 

We don't immediately see a problem.

Perhaps your login expired. Try to logout and login, and then try again.

If that does not do it, clear your browser cache and cookies and try again.

Let me know how goes,

Regards

Gil

The Voki Team

0
Є відповідь

How can I get a copy of an old flash voki? I need the content from it?

odomalouis 3 роки тому в Voki FAQs оновлено Gil Sideman 3 роки тому 6
Відповідь
Gil Sideman 3 роки тому

Hello!

I'm sorry to say that's not possible. Flash content is no longer available.

LMK what you need the Flash for. Perhaps I can help.

Best,

Gil

0
Є відповідь

Receipt

Melissa 3 роки тому в Voki FAQs оновлено Gil Sideman 3 роки тому 2

Can I have the receipt for the credit card pre-authorisation?

I have an account on sitepal

Відповідь
Gil Sideman 3 роки тому

Please send a note to support & our team will help you out. 

Best,

Gil

0
Є відповідь

Can I import my own cartoon character into Voki and animate it?

Chris Brickel 3 роки тому в Voki FAQs оновлено Gil Sideman 3 роки тому 2

I have a few cartoon characters that I would like to animate and give voices to. Is this possible in Voki?

Thanks

0
Є відповідь

How can I remove the voki logo from videos?

Melissa 3 роки тому в Voki FAQs оновлено Gil Sideman 3 роки тому 4
Відповідь
Gil Sideman 3 роки тому

Hello Melissa !


The Voki Logo cannot be removed. 

If you are interested in speaking characters for business use, check out our SitePal product at www.sitepal.com

In SitePal, our branding can be removed (Gold Plan), and can even be replaced with your own branding (Platinum Plan).


Hope this is helpful.

Best regards,

Gil

0
Not a bug

Embedding problems with new Google Sites

donna_knott 3 роки тому в Voki FAQs оновлено Gil Sideman 3 роки тому 2

I have the 2 week trial to see if Voki will work. So far, it's a no go. I copied the embed code and pasted it into the embed box on my Google site but all I get when I click next/preview is a blank box with the edit icon in the center. I've tried using both embed codes and neither work. I'm willing to pay for a subscription but not if I can't use the awesome avatars.

Відповідь
Gil Sideman 3 роки тому

Hi Donna - 

I understand that our support team helped you via live chat on the Voki site - and that the problem is now resolved.

Please let me know if there is still an issue.


For the benefit of future readers - I would point out that on the Voki Support page, 

https://www.voki.com/site/support

under "Voki Tips and More" (near the bottom) we provide an "Embed Instructions" document with instructions for different platforms, including Google Sites.

All the best,

Gil

The Voki Team

0
Є відповідь

Embedd code for Canvas--javascript not working

yuckfin 4 роки тому в Voki FAQs оновлено Gil Sideman 3 роки тому 11

When will you have a new embed code to integrate into Canvas? Users need to be able to prepare now for the semester.

Flash player is currently being retired. I keep getting warnings when I

attempt to load my Voki's already. The "new" code does not currently

work with Canvas or Blackboard, two of the largest LMS.

Відповідь
Gil Sideman 3 роки тому

Hello Yuckfin, and others reading this -

Since this post was first answered, we've implemented an embed code option called "No Javascript" (or "iFrame") - when you go to embed your Voki, select this version of the embed code to embed in Canvas, and in  other environments that do not allow JavaScript embed code.

This solution is relevant when publishing to Blogs or LMS platforms that so not support embedding JavaScript code.

Hope this helps,

Gil

The Voki Team

0
Є відповідь

Login

laurieparsons 72 4 роки тому в Voki FAQs оновлено Gil Sideman 4 роки тому 2

I have signed in to use Voki (free version) but now when I try to login it tells me user name or password not valid.  I tried 'forgotten password' route to be told that an email had been sent to me with a temp password but that has not happened.  Please can you help?  

Відповідь
Gil Sideman 4 роки тому

Hi Laurie - 

Apologies for the inconvenience. Emails sometimes get stuck in spam. If you cannot locate the password resent email in your spam folder - please send a not to support@voki.com - and we will reset your password for you.

Regards,

Gil 

The Voki Team

0
Є відповідь

How can I return from my voki to the blog?

quingui30 4 роки тому в Voki FAQs оновлено Gil Sideman 4 роки тому 2
Відповідь
Gil Sideman 4 роки тому

Hello! 

Go to the support page - Blog is one of the options under "Support".

Best,

Gil

0
Є відповідь

do the avatars represent different accents

Nahla Nadeem 4 роки тому в Voki FAQs оновлено Gil Sideman 4 роки тому 2
Відповідь
Gil Sideman 4 роки тому

Hello Nahla - 


The Avatars themselves & their appearance is completely independent of the voice that you assign to them.


As we all know - it is impossible to know what language/ accent a person (or animal/robot/unicorn :-))  speaks just by their appearance.  In the same way, our Voki characters can speak with any voice you choose to assign to them.

Hope this helps,

Regards

Gil

The Voki Team