Voki's community is here to let Voki, Voki Classroom, and Voki Presenter users provide feedback, such as Voki product ideas, praise, or other comments/ questions/ concerns. Although not every post here can be answered by a Voki representative, we do read and consider each and every post!
  1. Forum: Voki
  2. Voki FAQs
0
Not a bug

I can't upload a profile picture

Kelso Pazmo vor 3 Jahren in Voki FAQs • aktualisiert von Gil Sideman vor 3 Jahren • 3

I tried to add a profile pic but when I clicked submit, it redirected to the Voki homepage and the picture isn't there.

Antwort
Gil Sideman vor 3 Jahren

Hi Kelso - 

We don't immediately see a problem.

Perhaps your login expired. Try to logout and login, and then try again.

If that does not do it, clear your browser cache and cookies and try again.

Let me know how goes,

Regards

Gil

The Voki Team

0
Beantwortet

How can I get a copy of an old flash voki? I need the content from it?

odomalouis vor 3 Jahren in Voki FAQs • aktualisiert von Gil Sideman vor 3 Jahren • 6
Antwort
Gil Sideman vor 3 Jahren

Hello!

I'm sorry to say that's not possible. Flash content is no longer available.

LMK what you need the Flash for. Perhaps I can help.

Best,

Gil

0
Beantwortet

Receipt

Melissa vor 3 Jahren in Voki FAQs • aktualisiert von Gil Sideman vor 3 Jahren • 2

Can I have the receipt for the credit card pre-authorisation?

I have an account on sitepal

Antwort
Gil Sideman vor 3 Jahren

Please send a note to support & our team will help you out. 

Best,

Gil

0
Beantwortet

Can I import my own cartoon character into Voki and animate it?

Chris Brickel vor 3 Jahren in Voki FAQs • aktualisiert von Gil Sideman vor 3 Jahren • 2

I have a few cartoon characters that I would like to animate and give voices to. Is this possible in Voki?

Thanks

0
Beantwortet

How can I remove the voki logo from videos?

Melissa vor 3 Jahren in Voki FAQs • aktualisiert von Gil Sideman vor 3 Jahren • 4
Antwort
Gil Sideman vor 3 Jahren

Hello Melissa !


The Voki Logo cannot be removed. 

If you are interested in speaking characters for business use, check out our SitePal product at www.sitepal.com

In SitePal, our branding can be removed (Gold Plan), and can even be replaced with your own branding (Platinum Plan).


Hope this is helpful.

Best regards,

Gil

0
Not a bug

Embedding problems with new Google Sites

donna_knott vor 3 Jahren in Voki FAQs • aktualisiert von Gil Sideman vor 3 Jahren • 2

I have the 2 week trial to see if Voki will work. So far, it's a no go. I copied the embed code and pasted it into the embed box on my Google site but all I get when I click next/preview is a blank box with the edit icon in the center. I've tried using both embed codes and neither work. I'm willing to pay for a subscription but not if I can't use the awesome avatars.

Antwort
Gil Sideman vor 3 Jahren

Hi Donna - 

I understand that our support team helped you via live chat on the Voki site - and that the problem is now resolved.

Please let me know if there is still an issue.


For the benefit of future readers - I would point out that on the Voki Support page, 

https://www.voki.com/site/support

under "Voki Tips and More" (near the bottom) we provide an "Embed Instructions" document with instructions for different platforms, including Google Sites.

All the best,

Gil

The Voki Team

0
Beantwortet

Embedd code for Canvas--javascript not working

yuckfin vor 4 Jahren in Voki FAQs • aktualisiert von Gil Sideman vor 3 Jahren • 11

When will you have a new embed code to integrate into Canvas? Users need to be able to prepare now for the semester.

Flash player is currently being retired. I keep getting warnings when I

attempt to load my Voki's already. The "new" code does not currently

work with Canvas or Blackboard, two of the largest LMS.

Antwort
Gil Sideman vor 3 Jahren

Hello Yuckfin, and others reading this -

Since this post was first answered, we've implemented an embed code option called "No Javascript" (or "iFrame") - when you go to embed your Voki, select this version of the embed code to embed in Canvas, and in  other environments that do not allow JavaScript embed code.

This solution is relevant when publishing to Blogs or LMS platforms that so not support embedding JavaScript code.

Hope this helps,

Gil

The Voki Team

0
Beantwortet

Login

laurieparsons 72 vor 4 Jahren in Voki FAQs • aktualisiert von Gil Sideman vor 4 Jahren • 2

I have signed in to use Voki (free version) but now when I try to login it tells me user name or password not valid.  I tried 'forgotten password' route to be told that an email had been sent to me with a temp password but that has not happened.  Please can you help?  

Antwort
Gil Sideman vor 4 Jahren

Hi Laurie - 

Apologies for the inconvenience. Emails sometimes get stuck in spam. If you cannot locate the password resent email in your spam folder - please send a not to support@voki.com - and we will reset your password for you.

Regards,

Gil 

The Voki Team

0
Beantwortet

How can I return from my voki to the blog?

quingui30 vor 4 Jahren in Voki FAQs • aktualisiert von Gil Sideman vor 4 Jahren • 2
Antwort
Gil Sideman vor 4 Jahren

Hello! 

Go to the support page - Blog is one of the options under "Support".

Best,

Gil

0
Beantwortet

do the avatars represent different accents

Nahla Nadeem vor 4 Jahren in Voki FAQs • aktualisiert von Gil Sideman vor 4 Jahren • 2
Antwort
Gil Sideman vor 4 Jahren

Hello Nahla - 


The Avatars themselves & their appearance is completely independent of the voice that you assign to them.


As we all know - it is impossible to know what language/ accent a person (or animal/robot/unicorn :-))  speaks just by their appearance.  In the same way, our Voki characters can speak with any voice you choose to assign to them.

Hope this helps,

Regards

Gil

The Voki Team



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