+3
Under review

Activation Email not Delivered

Julia M. Harper 2 years ago in Voki FAQs • updated by Sumit B 1 year ago 14

I am not getting my activation link/email after registering my account onto Voki.
I have refreshed and checked Spam every half hour for the past five hours.
I used my personal email account instead of my school's account so I'm not sure why I'm not receiving it. I also don't have any Firewall walls/blockers up to prevent it from entering my inbox.

Please help...

Answer

Answer
Under review

Julia -

Sorry about the inconvenience.

Please send a note to support@voki.com and we will help you out.

Regards,

Gil

The Voki Team


Answer
Under review

Julia -

Sorry about the inconvenience.

Please send a note to support@voki.com and we will help you out.

Regards,

Gil

The Voki Team


Thank you, Gil.
I have emailed them. I'm hoping it's as easy as sending another activation email, or maybe the first one hadn't been mailed yet.
Thanks for your help and for the quick reply!

Sure -

The support engineer will either send another email or manually activate your account.

Skeletal crew on the weekend though - you may only see a response tomorrow.

Thanks for your patience.

Gil


I have the same problem. I'am not getting my activation/link email and it's almost 1 hour since I registered. Please help.

Lyonel -

We are looking into the problem - but to solve the immediate issue please send a note to support@voki,com.

apologies for the inconvenience.

Gil


I have now tried registering with a new email (my school's email) and the same issue is occurring.
I have already emailed support@voki.com 18 hours ago and I haven't received a response back yet. I also have not received the original activation email from the first account I tried creating (from my personal email as the log in).

Update (after reading your reply to my last comment): I have tried logging in with the information and it's still saying I have to wait for the activation email (which I still haven't received), so I guess I will wait 'til tomorrow because of the skeletal crew on the weekend. Thanks for your help, Gil!

I received an email with a link but after pressing the link (activation)... it's still saying I have to check my email and activate my account with the link provided every time I try to log in. I have pressed it numerous times and the same thing keeps popping up. Needless to say, I'm getting really frustrated with this site.

I have not received an activation link in my email. I have checked my junk folder.

Hi Gabby -

Sorry about the inconvenience.

Please send a note to support@voki.com and we will help you out.

Regards,

Gil

The Voki Team

+1

Hi Burrito -

Sorry about the inconvenience. Please send a note to support@voki.com and we will help you out.

Regards,

Gil

The Voki Team

Hey can you guys please send me an activation link for my gmail : 147797@gmail.co please i really need to turn in my project but i need to sign in and i cant because i need to activate my account but i haven't got the gmail, so please send it to me.

Hi Inela,

The account has been activated, please try to login now.

Let know if you have any questions/problems.


Regards,

Sumit