Over two years ago, I submitted a request for help using Voki on iPad. For months, I was told it was in development. After a long time, I resubmitted my request, and I was told to use the Puffin Academy app. It freezes all the time. It's working at this moment, but none of the Vokis in my account have sound when I play them on the iPad. They have sound when I use a laptop. (The volume on the iPad is turned up and I can hear sounds coming from other apps and videos.) Even if we manage to create a Voki through Puffin Academy, students can't share their Vokis so that iPad users can view them. We publish to create our own Voki URLs. We post the Voki URL to our website or email it. We can view this Voki on a laptop, but not on the iPad. The only way I can get iPad users to view the Vokis on their iPads is to play each Voki on my laptop and do a screen capture and export it to our website or send it via email as an attachment. Try doing that for dozens of students! Voki used to be fun and engaging. Now it's just frustrating because it's so unreliable and not compatible with our 1:1 environment. I feel that Voki needs to do a better job disclosing the inside scoop: 1) Voki is not compatible with iPad. 2) Voki personnel will delete your saved Vokis without any notice even though you have been a paid subscriber for years.
Customer support service by UserEcho