Voki's community is here to let Voki, Voki Classroom, and Voki Presenter users provide feedback, such as Voki product ideas, praise, or other comments/ questions/ concerns. Although not every post here can be answered by a Voki representative, we do read and consider each and every post!
+1

Esto es una estafa

Quantum Consultors 8 years ago in Voki Presenter 0

No hay servicio de atencion al usuario. Todo esta desactualizado. Parece que aqui no hay nadie dando soporte. Una esfata.

+1
Under review

VOKI needs to talk

Sharon Bingham 8 years ago in Voki Presenter updated by Gil Sideman 8 years ago 2
I have setup my voki (per guide). I've created my slides and she is on every slide. I selected her voice. Is she supposed to read the slides? do I record narration for each slide? How does this work?
+1
Not a bug

cannot add voki to presentation

amyj 9 years ago in Voki Presenter updated by Eva 9 years ago 3
when i click on ad voki, nothing happens. The box appears, and it just says Add Voki, but when I click on that, nothing happens. It worked yesterday.
0
Answered

voki presenter and youtube video

simonetta_v 2 years ago in Voki Presenter updated by Gil Sideman 2 years ago 3

Hello I have tried to include a video from youtube in my presentation on voki presenter , but even if I can see the icon in the edit  mode, it does not show while the presentation runs

Answer
Gil Sideman 2 years ago

Hello Again! 

This issue has been fixed. 

Please try again and let us know if any further issues are noticed.

Regards

Gil

0
Completed

can you record your screen with the voki ?

Mairi 3 years ago in Voki Presenter updated by Gurpreet Singh (Voki Support) 3 years ago 2

As my presentation, can I add the voki and record my screen as the presentation?

Answer

Hi Mairi,
Hope you are doing well

If I understand you correctly then you are looking to add your Voki character to your Voki presentation slides and then download that presentation as a video by recording your screen.

If that is the case, then yes, you can do that.

To understand how to use Voki Presenter - and add your Voki character to the Voki Presentation - please review: https://www.voki.com/site/support and then scroll down to  "Getting started with the Voki Presenter" section. You will see a guide and video tutorial to help you get started with Voki Presenter.

Regarding downloading the presentation as a video, there is no built in feature to do so, but  there are many screen capture utilities that you can use (many of them free).  Note that screen capture is not officially supported in Voki, but, if you are a Voki Customer, and as long as it is done for teaching purposes, then it is fine.

I hope this helps.
If you have additional questions feel free to contact us at support@voki.com.
Regards,

Gurpreet

0

Analytics wanted

Hi there

I just set up a new PA a free creator voki for my linked in and would like to know if there are analytics for her?

Check her out she is lovely! ..and informative!

https://www.voki.com/site/pickup?scid=17557083&chsm=8c75ffa5bdfcc80e14262c6ae5d3e7a8 

Thanks voki!

0
Not a bug

Two voki's gone awol, please explain

Dark Lord of Nightnews net 3 years ago in Voki Presenter updated by Gil Sideman 3 years ago 3

I posted this as a ticket a while ago but no replies to date

Image 146


~ I have a basic account and had two voki's in my account but the pickups are not working despite using my account recently and responding to the 'use your voki account email' Is there an outage? Have you deleted them but not my account? Can I have them back please? One was on my linked in and was a good advert about voki as well as a useful talking avatar.

Please let me know whats going on?

It was an annoying start to 2021

This upload file feature on tickets seems busted as well with no user feedback that anything is happening.

I don't mind having to make them again but being ignored by support is extremely rude.support

JeanV
information_collector@yahoo.com

Answer
Gil Sideman 3 years ago

Hello Jean,

As our support may have already informed you, we checked and your account was indeed cleared (recycled) due to inactive status.  


Given our intention to continue to offer free (and paid) service, we need to free unused resources from time to time to make room for existing & new users. For Free account, inactive status is defined as over 2 years without login and without any scene playback.

I'm sorry this caused an inconvenience and thanks for understanding.

Best regards,

Gil

Answer
Gil Sideman 4 years ago

A Voki is not a video - it is a dynamic animation. 

It can be played (opened) in any browser just by clicking it - but, again,  it is not a video.

What are you trying to do with Voki?  Please explain why you need a video & perhaps I can advise further.

Thanx

Answer
Gil Sideman 5 years ago

Hello!

I believe all problems you reported have been addressed. 

Please let me know if you still experience any problem.

Best regards,

Gil

The Voki Team

0
Fixed

Voki Presentation does not load

PrincessBeverly Emereole 5 years ago in Voki Presenter updated by Gil Sideman 4 years ago 5

good afternoon, thank you for responding ,anytime I press the link it loads forever and never previews. 

http://www.voki.com/vp-editor/preview_export/impress.php?VpID=1161322

http://www.voki.com/vp-editor/preview_export/impress.php?VpID=1161303

Answer
Gil Sideman 5 years ago

Hi Beverly - 

Our engineers have determined that one of the images you used (one of the nvidia logos) exposed a problem in our presentation format. 

We believe the problem was due to entering the image data as text in the URL field.


Instead - please add select image as a file from your desktop.

I attached the same image as a png file - download it to your computer, and add it to your presentation and it will work fine.

The two presentations that you already created will have to be recreated I'm afraid.

Let me know if you still see a problem.

Best regards,

Gil